Customer Success Lead (Eu/Uk)

Medboard; León; A distancia; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Remote work

Descripción de la vacante

MedBoard is seeking a Customer Success Lead to own and scale our customer success function across UK/EU, focusing on adoption, retention, and expansion for our AI-powered SaaS platform. You will own customer relationships end-to-end and collaborate with Sales, Product, and Support in a fast-paced environment.

The role requires 2–4+ years in leadership within enterprise B2B SaaS, strong executive communication, and a proactive, autonomous mindset, with interest in AI and regulated industries.

Formación

• 2–4+ years of experience in Customer Success leadership roles within enterprise B2B SaaS companies.
• Excellent executive-level communication and stakeholder management skills.
• Experience with highly regulated or complex industries and AI interest.

Responsabilidades

• Own and scale the customer success function and drive adoption, satisfaction, retention, and expansion in our SaaS base.
• Act as the voice of the customer internally, building processes and partnering with Sales, Product, and Support.
• Manage customer relationships end-to-end in a high-paced environment.

Conocimientos

Leadership

Customer Success

Stakeholder management

Executive communication

Autonomy

Problem solving

AI interest

Educación

Bachelor's degree in Business/Marketing/Healthcare Management

Descripción del empleo

MedBoard is revolutionizing MedTech and Pharma with our AI platform providing knowledge, software apps and AI, into a centralized platform that serves professionals within organizations across regulatory, clinical, and marketing teams. The integrated platform simplifies workflows through automation and systematic reviews, enabling informed decision-making and efficient operations in the life sciences field. Learn more by visiting our .

Role Description

We are seeking a Customer Success Lead (remote in UK/EU) to own and scale our customer success function. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes.

As a customer success lead, you will own the relationships with our customers end-to-end. This is a key role in a high-paced environment.

What we are looking for

• 2–4+ years of experience in Customer Success leadership roles within industry-leading, enterprise B2B SaaS companies
• Strong hands-on mindset, autonomy, leading customer-facing work from the front
• Proven ability to drive retention, expansion, and customer value in enterprise environments
• Excellent executive-level communication and stakeholder management skills
• Experience and interest working with highly regulated or complex industries
• Deep interest in and practical use of AI to improve personal and team productivity
• You like to deliver beyond expectations
• Ownership
• You enjoy solving complex problems with real-world impact
• You are motivated by contributing to advances in life sciences and improving patient outcomes

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Support and effective Communication
• Excellent Analytical Skills for evaluating customer feedback and data
• Ability to work independently while collaborating effectively within a remote team environment
• Solid understanding of the medical, healthcare, or technology industries is a plus
• Bachelor's degree in Business, Marketing, Communications, Healthcare Management, or relevant field preferred

Why Join MedBoard?

• Great start up culture and competitive salary plus performance packages and many other benefits.