Customer Success Lead (Eu/Uk)

Medboard; Alicante; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Real ownership

Career development

Competitive salary

Performance packages

Descripción de la vacante

MedBoard in Alicante/Valencia, Spain is seeking a Customer Success Lead (remote in UK/EU) to own and scale the CS function across our SaaS platform for regulated life sciences customers. You will drive adoption, retention, and expansion while partnering with Sales, Product, and Support.

The role emphasizes leadership, stakeholder management, and a hands-on approach in a fast-paced environment, with a focus on applying AI to boost productivity and patient outcomes.

Formación

• 2–4+ years in Customer Success leadership in enterprise B2B SaaS.
• Strong executive communication and stakeholder management.
• Autonomous, proactive, and capable of leading customer-facing work.
• Experience with regulated or complex industries.
• Interest in applying AI to improve productivity.

Responsabilidades

• Own the customer success function end-to-end for the SaaS base.
• Drive retention, expansion and customer value in enterprise accounts.
• Collaborate with Sales, Product and Support to deliver outcomes.
• Be the voice of the customer and build scalable CS processes.
• Lead a role and team in a fast-paced environment.

Conocimientos

Customer Success Leadership

Executive-level Communication

Stakeholder Management

Enterprise SaaS

AI in productivity

Educación

Bachelor's degree in Business/Marketing/Communications/Healthcare Management

Descripción del empleo

MedBoard is revolutionizing MedTech and Pharma with our AI platform providing knowledge, software apps and AI, into a centralized platform that serves professionals within organizations across regulatory, clinical, and marketing teams. The integrated platform simplifies workflows through automation and systematic reviews, enabling informed decision-making and efficient operations in the life sciences field. Learn more by visiting our .

Role Description

We are seeking a Customer Success Lead (remote in UK/EU) to own and scale our customer success function. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes.

As a customer success lead, you will own the relationships with our customers end-to-end. This is a key role in a high-paced environment.

What we are looking for

• 2–4+ years of experience in Customer Success leadership roles within industry-leading, enterprise B2B SaaS companies
• Strong hands-on mindset, autonomy, leading customer-facing work from the front
• Proven ability to drive retention, expansion, and customer value in enterprise environments
• Excellent executive-level communication and stakeholder management skills
• Experience and interest working with highly regulated or complex industries
• Deep interest in and practical use of AI to improve personal and team productivity
• You like to deliver beyond expectations
• Ownership
• You enjoy solving complex problems with real-world impact
• You are motivated by contributing to advances in life sciences and improving patient outcomes

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Support and effective Communication
• Excellent Analytical Skills for evaluating customer feedback and data
• Ability to work independently while collaborating effectively within a remote team environment
• Solid understanding of the medical, healthcare, or technology industries is a plus
• Bachelor's degree in Business, Marketing, Communications, Healthcare Management, or relevant field preferred

Why Join MedBoard?

More than 150 customers, bootstrapped, and we are only getting started. Real ownership and hands-on role with clear path for career development, working alongside the best companies in the world.

Great start up culture and competitive salary plus performance packages and many other benefits.

Customer Success Lead (EU/UK) Alicante, valencia, Spain