Customer Service Team Leader: Drive Excellence & Growth

Alstom

Chantada

Presencial

EUR 60.000 - 80.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Alstom in Galicia, Spain, is seeking a Customer Service Team Leader to oversee Parts, Repairs and Overhaul operations, delivering outstanding customer experience while driving team performance. You will manage end-to-end customer relationships, pricing tactics, and delivery KPIs across functions.

The role requires a engineering/industrial/business degree, high English proficiency, and proven people leadership, with experience in customer service or supply chain and SAP Sales & Delivery knowledge.

Formación

Degree in Engineering, Industrial Studies, Business Administration or a comparable field.
High level of English.
Experience in people management and team leadership.
Experience in Customer Service and/or Supply Chain environments.
Knowledge of SAP Sales & Delivery modules.
Strong communication and stakeholder management skills.

Responsabilidades

Define pricing tactics in collaboration with Operations Managers and Customer Directors.
Monitor delivery performance through KPI management, root cause analysis and corrective actions.
Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams.
Identify customer needs and business opportunities, providing feedback to Sales and Customer Directors.
Delivery KPI performance and implementation of improvement plans.
Quality and timeliness of commercial and customer service processes.
Contribute to continuous improvement and business growth opportunities.
Contribute to innovative projects.