Field Service Team Leader – Customer-Focused Growth

Alfa Laval; Madrid; Presencial; EUR 55.000 - 90.000; Jornada completa

Descripción de la vacante

Alfa Laval Iberica is seeking a Field Service Team Manager to lead the Service Operation Organization, guiding a team of nearly 10 Field Service Technicians for decanters and heat exchangers, while maintaining operational capability and balancing customer, business, and team needs.

The role emphasizes leadership, staff development, and coordination across remote locations, with a focus on delivering a high-quality customer experience and service excellence.

Formación

• Degree in Engineering or equivalent Spanish FP Superior.
• Minimum 5 years of experience leading teams of technicians.
• Experience in service, maintenance, repair and assistance processes.

Responsabilidades

• Lead the team giving direction and ensuring a strong customer-oriented mindset.
• Develop, motivate, and coach direct reports with competence development.
• Conduct FSE employee reviews and update skills profiles accordingly.
• Ensure effective management of people in remote areas.
• Execute services from the 360º portfolio on selected products/modules.
• Collaborate with Service Coordinator for planning field activities and selecting FSEs.

Educación

Engineering degree

Descripción del empleo

Alfa Laval Iberica is seeking a Field Service Team Manager to lead the Service Operation Organization, guiding a team of nearly 10 Field Service Technicians for decanters and heat exchangers, while maintaining operational capability and balancing customer, business, and team needs.

The role emphasizes leadership, staff development, and coordination across remote locations, with a focus on delivering a high-quality customer experience and service excellence.