Customer Service Team Lead – Parts & Repairs

Alstom; Crémenes; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

Alstom, a leader in rail transportation, is seeking a Customer Service Team Leader to head the Parts, Repairs and Overhaul customer service operations. You will drive performance, manage end-to-end relationships, and ensure exceptional service standards.

The role requires an engineering/related degree, strong English, experience in people leadership, and knowledge of SAP Sales & Delivery. You will collaborate across functions to deliver continuous improvement and customer satisfaction.

Formación

• Degree in Engineering, Industrial Studies, Business Administration or a comparable field.
• High level of English.
• Experience in people management and team leadership.
• Experience in Customer Service and/or Supply Chain environments.
• Knowledge of SAP Sales & Delivery modules.
• Strong communication and stakeholder management skills.

Responsabilidades

• Lead and develop the Customer Service team, ensuring high performance and customer satisfaction.
• Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection.
• Oversee customer inquiries, orders, returns and complaint resolution within your portfolio.
• Define pricing tactics in collaboration with Operations Managers and Customer Directors.
• Monitor delivery performance through KPI management, root cause analysis and corrective actions.
• Drive continuous improvement initiatives in line with the APSYS roadmap.
• Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams.
• Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors.

Conocimientos

People management

Customer service

Supply chain

Communication

Stakeholder management

Educación

Engineering / Industrial Studies / Business Administration degree

Herramientas

SAP Sales & Delivery

Descripción del empleo

Alstom, a leader in rail transportation, is seeking a Customer Service Team Leader to head the Parts, Repairs and Overhaul customer service operations. You will drive performance, manage end-to-end relationships, and ensure exceptional service standards.

The role requires an engineering/related degree, strong English, experience in people leadership, and knowledge of SAP Sales & Delivery. You will collaborate across functions to deliver continuous improvement and customer satisfaction.