Customer Service Team Leader (Senior Team Leader)

Alstom; Chantada; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive social coverage

Descripción de la vacante

Alstom in Galicia, Spain, is seeking a Customer Service Team Leader to oversee Parts, Repairs and Overhaul operations, delivering outstanding customer experience while driving team performance. You will manage end-to-end customer relationships, pricing tactics, and delivery KPIs across functions.

The role requires a engineering/industrial/business degree, high English proficiency, and proven people leadership, with experience in customer service or supply chain and SAP Sales & Delivery knowledge.

Formación

• Degree in Engineering, Industrial Studies, Business Administration or a comparable field.
• High level of English.
• Experience in people management and team leadership.
• Experience in Customer Service and/or Supply Chain environments.
• Knowledge of SAP Sales & Delivery modules.
• Strong communication and stakeholder management skills.

Responsabilidades

• Define pricing tactics in collaboration with Operations Managers and Customer Directors.
• Monitor delivery performance through KPI management, root cause analysis and corrective actions.
• Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams.
• Identify customer needs and business opportunities, providing feedback to Sales and Customer Directors.
• Delivery KPI performance and implementation of improvement plans.
• Quality and timeliness of commercial and customer service processes.
• Contribute to continuous improvement and business growth opportunities.
• Contribute to innovative projects.

Conocimientos

People management

Team leadership

Customer service

Supply chain

Stakeholder management

Communication skills

Educación

Engineering/Industrial/Business degree

Herramientas

SAP Sales & Delivery

Descripción del empleo

At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems. We’re looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence. Lead and develop the Customer Service team, ensuring high performance and customer satisfaction.

Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection.

• Define pricing tactics in collaboration with Operations Managers and Customer Directors
• Monitor delivery performance through KPI management, root cause analysis and corrective actions
• Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams
• Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors
• Delivery KPI performance and implementation of improvement plans
• Quality and timeliness of commercial and customer service processes
• Contribution to continuous improvement and business growth opportunities
• Contribute to innovative projects

You’ll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.

• Degree in Engineering, Industrial Studies, Business Administration or a comparable field
• High level of English
• Experience in people management and team leadership
• Experience in Customer Service and/or Supply Chain environments
• Knowledge of SAP Sales & Delivery modules
• Strong communication and stakeholder management skills

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage