Customer Service Representative (Spanish-speaking) – Onsite - NW02

cnx; Barcelona; Presencial; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Salary bonus potential

Central location

Referral bonus

Training provided

Career development

Descripción de la vacante

Concentrix is seeking a Customer Service Representative (Spanish-speaking) for an onsite role in Barcelona. The successful candidate will handle incoming inquiries via phone, email and chat, log details, and resolve issues within SLA while maintaining knowledge of products and processes.

Qualifications include fluent Spanish and advanced English, strong customer care skills, and the ability to own and progress calls. The role offers full-time hours, training, and career development opportunities.

Formación

• Fluent Spanish (bilingual) and advanced English required.
• Experience in customer service is preferred.
• Good listening and resolution skills to handle inquiries.

Responsabilidades

• Take incoming customer contacts via phone, email, chat or other alerts and resolve issues within SLA.
• Log call details in management systems and provide timely responses.
• Maintain up-to-date product and service knowledge for assigned customers.
• Escalate issues when needed to the Mentor team.
• Follow all project processes and procedures.
• Ensure contractual SLA is met.

Conocimientos

Bilingual Spanish-English

Customer service

Communication skills

Problem solving

Descripción del empleo

Customer Service Representative (Spanish-speaking) – Onsite - NW02

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

• Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues initially with Mentor
• To follow all the processes and procedures of the project
• Ensure contractual SLA is maintained

Your qualifications

Concentrix is a great match if you:

• Have a proficient or bilingual level of Spanish, and advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time 39 hours/week permanent contract: rotative between Monday and Saturday, between 09.00 to 20.00. A maximum of 2 Saturdays per month, on a rotating basis, with one compensatory day off during the week.
• Salary 19.623 euros gross/year + up to 2.000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Spanish (Required)

Time Type

Full time