Customer Service Representative (Spanish-speaking) - On-site WE01

Concentrix; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Training provided

Central Barcelona office

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Service Representative to join a growing, international team. You will handle inquiries, manage emails and chats, and ensure high-quality service for diverse brands from our central office.

The role requires bilingual Spanish and English, strong communication, and the ability to multi-task in a fast-paced environment. A full-time permanent contract with a 39-hour workweek and on-site work in Barcelona is offered, along with full paid training.

Formación

• Previous experience in customer service, helpdesk, or a similar role is valuable.
• Ability to communicate effectively in writing and verbally.
• Fluent Spanish and advanced English required.

Responsabilidades

• Identify and assess customers’ needs and handle inquiries.
• Manage customer communications via email and chat with accurate information.
• Resolve complaints and follow up to ensure resolution.
• Build strong customer relationships with empathy and clear communication.
• Maintain up-to-date records in the CRM system.
• Collaborate with Sales, Finance, Administration, and other departments.
• Support a bilingual environment in Spanish and English.
• Use Zendesk to manage tickets (plus).

Conocimientos

Bilingual Spanish/English

Zendesk experience

Strong communication skills

Customer-focused and detail-oriented

Multi-tasking and prioritization

Herramientas

Zendesk

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands , the ones you use every day , improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as a Customer Service Representative !

Career growth and personal development

We’ll give you the skills and opportunities to grow your career, while working in an international and dynamic environment.

What you will do in this role

• Identify and assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• Manage customer communications through email and chat , providing accurate and complete information.
• Handle customer complaints, find appropriate solutions , and follow up to ensure resolution .
• Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• Manage the CRM system , keeping customer interactions, accounts, files, and databases up to date.
• Collaborate with Sales, Finance, Administration, and other departments to support customer processes and operations.
• Have a proficient or bilingual level of Spanish and advanced level of English
• Previous experience in customer service, helpdesk, or a similar role is valuable.
• Strong written and verbal communication skills with excellent interpersonal abilities.
• Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
• Able to multi-task, prioritize, and find effective solutions in a fast-paced environment.
• Flexible, resourceful, proactive, and dynamic.
• A true team player who enjoys working towards both individual and team goals.
• Previous experience with Zendesk is a plus.

What’s in it for you?

• Full-time 39 hours /week permanent contract: rotative Monday toS unday from 0 9 .00 to 2 0 :00
• Salary 19.623,94 euros gross/year
• Great team and working env ironm ent in a modern centrally placed office in Barcelona
• Full paid training on the company and the project you'll be working on

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

What to expect

Step 1

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Step 2

A person reviews your answers

A recruiter reads everything you have sent and follows up about the next step.