Customer Service Representative (Spanish-speaking) - On-site - Part timeWE01

Concentrix; Barcelona; Presencial; EUR 6800 - 9300; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Office in Barcelona

Full paid training

Part-time weekend shifts

Descripción de la vacante

Concentrix in Barcelona is seeking a part-time Customer Service Representative to join our growing team. You will handle inquiries via email and chat, resolve issues, and build strong customer relationships while working weekend shifts from Saturday to Sunday, 09:00–18:00, in our central office.

Your role includes using a CRM system and collaborating with Sales, Finance, and Administration to support customer processes.

Formación

• Proficient or bilingual level of Spanish and advanced level of English.
• Previous experience in customer service, helpdesk, or a similar role is valuable.
• Strong written and verbal communication skills with excellent interpersonal abilities.
• Customer-focused and detail-oriented.
• Able to multi-task, prioritize, and solve problems in a fast-paced environment.
• Flexible, resourceful, proactive, and dynamic.
• A true team player.
• Previous Zendesk experience is a plus.

Responsabilidades

• Identify and assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• Manage customer communications through email and chat, providing accurate and complete information.
• Handle customer complaints, find appropriate solutions, and follow up to ensure resolution.
• Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• Manage the CRM system, keeping customer interactions, accounts, files, and databases up to date.
• Collaborate with Sales, Finance, Administration, and other departments to support customer processes and operations.

Conocimientos

Spanish (bilingual)

English (advanced)

Communication skills

Multi-tasking

Customer service

Herramientas

Zendesk

Descripción del empleo

Experience the power of a game-changing career

Wantto be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands,the ones you use everyday, improvetheir businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as aCustomer Service Representative!

Career growth and personal development

What you will do in this role

• -Identifyand assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• -Manage customercommunicationsthroughemail and chat, providingaccurateand complete information.
• -Handle customer complaints, findappropriate solutions, and follow up to ensure resolution.
• -Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• -Manage theCRM system, keeping customer interactions, accounts, files, and databases up to date.
• -Collaborate withSales, Finance, Administration, and other departmentsto support customer processes and operations.

What’sin it for you?

• - Part-time permanent contract: Saturday andSundayfrom 09.00to 18:00
• - Salary 8.051,72 euros gross/year
• - Greatteam and working environment in a modern centrally placed office in Barcelona
• - Full paid training on the company and the projectyou'llbe working on

• - Have a proficient or bilingual level of Spanish and advanced level of English
• -Previousexperience incustomer service, helpdesk, or a similar roleis valuable.
• -Strong written and verbal communication skills with excellent interpersonal abilities.
• -Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
• -Able tomulti-task, prioritize, and find effective solutionsin a fast-paced environment.
• -Flexible, resourceful, proactive, and dynamic.
• -A true team player who enjoys working towards both individual and team goals.
• -Previousexperience withZendeskis a plus.

Concentrix is an equal opportunity employer

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

What to expect

Step 1

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Step 2

A person reviews your answers

A recruiter reads everything you have sent and follows up about the next step.