Customer Service Representative (Danish-speaking) - On-site - XM01

CNX; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Customer Service Representative to join our on-site team in Barcelona, Valencia, or Malaga. You will handle multi-channel customer inquiries, log details, and maintain SLA-driven responses while growing knowledge of automotive applications and EV technology.

Join a global leader that values development, training, and long-term career opportunities. This role is full-time with a fixed schedule and a clear path to career advancement within a dynamic, diverse team.

Formación

• 1 year of working experience in Customer Service.
• Proficient in Danish and fluent in English.
• Working knowledge of Windows/MS Office and basic IT configurations.
• Experience in the automotive industry and EV experience is a plus.

Responsabilidades

• Take incoming customer contacts (phone, email, chat & other alerts) and resolve requests.
• Log call details and provide response within SLA.
• Maintain product knowledge related to customer applications.
• Ensure contractual SLA is maintained.
• Provide cover for other Agents within or across teams.
• Handle administrative duties including holidays, sickness and overtime.
• Assist Supervisor or Mentor with tasks to maintain service performance and customer satisfaction.

Conocimientos

Danish

English

Customer Service

IT literacy

Herramientas

Windows

MS Office

Internet configuration

Descripción del empleo

Job Title:

Customer Service Representative (Danish-speaking) - On-site - XM01

Job Description

Experience the power of a game-changing career

Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as aCustomer Service Representative in Barcelona, Valencia or Malaga (On-site),you will be part of our team ofgame-changerswho are powering the brands of the future inelectric cars.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients,theircustomers, our people, our community, and our planet.

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained
• Provide cover for other Agents in their absence, either within the same team or across teams
• Understand and comply with administrative duties including holiday, sickness and overtime
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embraceourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• AreproficientorbilingualinDanishand are fluent in English
• Have 1 year working experience in Customer Service
• Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have good disposition to work in a customer service environment
• Can take ownership and progress calls to resolution or to escape call to resolution
• Experience in the automotive industry
• Have working experience with electric vehicles or possess your own

What’sin it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39hours/weekpermanentcontract:Monday to Friday09:00h to 18:00h
• Salary21.700 euros gross/year+ up to2.000 eurosgross/year in bonus
• Central location inBarcelona, Valencia or Malaga
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programsandspecialized courses

Experience the best version of you!

At Concentrix , we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’reproudlyunited as oneteam, one company, globally.We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

Danish (Required), English

Time Type

Full time