Customer Service Representative (Italian-speaking) - On-site FA02

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Great office location in Barcelona

Full paid training

Career development program and special

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) seeks an Italian-speaking Customer Service Representative to handle calls, prepare quotations, and process orders using SAP.

The role requires bilingual Italian and advanced English, and a high school diploma with a customer-focused mindset. You will provide product information, communicate delivery times, and offer basic technical assistance, with full training and development opportunities in a global tech and services

Qualifications

• Proficient/bilingual Italian and advanced English.
• High school diploma or equivalent.
• Interest in technical field and willingness to stay at least 2 years.
• Customer oriented with strong communication skills.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate expected delivery times to customers.
• Offer basic product advice to individual customer needs.
• Provide first level technical assistance to help customers identify requirements

Skills

Italian language proficiency

English proficiency

Excellent communication skills

Customer oriented

Commercial attitude

Education

High school diploma

Tools

SAP

Job description

Job Title: Customer Service Representative (Italian-speaking) - On-site FA02

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

What you will do in this role

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services

Concentrix is a great match if you:

• Have a proficient or bilingual level of Italian and advanced English
• Are minimum a high school graduate
• Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance
• Are customer oriented, have excellent communication skills and have a commercial attitude and awareness
• Have a business mindset will help you engage better with your contacts

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

What’s in it for you

• Full time 39 hours/week permanent Monday to Friday from 9:00 to 18:00
• Salary: 19.623 euros gross/year up to 4.000 euros gross/year bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1769880

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), Italian

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.