Technical Support Advisor (Italian - speaking) On-site MA05

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Full-time contract

Central Barcelona office

Training & development

Job summary

Concentrix is seeking a Technical Support Advisor (Italian - speaking) to join our Barcelona on-site team. You’ll handle real-time phone and email inquiries, troubleshoot technical issues, educate customers on product usage, and manage support tickets to ensure timely resolutions.

With 2+ years in customer service or tech support and fluent Italian plus advanced English, you’ll thrive in a dynamic, goal-driven environment.

Qualifications

• Proficient in Italian with advanced English (bilingual).
• 2+ years in customer service or technical support.
• Strong communication and problem-solving skills.
• Willing to work on-site in Barcelona.

Responsibilities

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Skills

Italian language proficiency

English proficiency

Job description

Job Title: Technical Support Advisor (Italian - speaking) On-site MA05

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are proficient or bilingual in Italian plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• 2 year experience in Customer service or Technical Support area
• Can take ownership of, and progress calls to resolution or to escape call to resolution

Don't meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full-time 39 hours/week permanent contract
• Schedule: Monday to Friday, 09:00 - 18:00
• Salary package: 20,500 euros gross/year + up to 2,000 euros gross/year in bonus
• Central office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you.

Equal opportunity statement

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1771469

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.