Customer Service Representative - French & Spanish speaking - Automotive - Onsite - FA02

cnx; Barcelona; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Office in Barcelona

Referral bonus

Fully paid training

Career development programs

Job summary

Concentrix is seeking a Customer Service Representative to join our onsite team in Barcelona. This role requires fluency in French and Spanish with good English, handling calls via CRM, and generating quotations and SAP orders.

You will provide product guidance and basic technical support while ensuring timely delivery communication. The position offers a full-time schedule (39 hours/week) in our Barcelona office, with comprehensive training, career development, and referral bonus programs to

Qualifications

• Bilingual in French with advanced Spanish and English.
• High school diploma required; further qualifications are a plus.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate expected delivery times to customers.
• Offer basic product advice to individual customer needs (at least catalogue knowledge).
• Provide first level technical assistance to help customers identify their requirements for products and services.
• Call back customers.
• Lead management.
• Other duties and tasks as assigned.

Skills

French (Fluent)

Spanish (Fluent)

English (Advanced)

Education

High school diploma

Tools

SAP

Job description

Job Title

Customer Service Representative - French & Spanish speaking - Automotive - Onsite - FA02

Job Description

Step into a Game-Changing Career Ready to join an innovative and fast-growing team? We're a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions. If you're looking to develop your career and feel inspired, this is your opportunity.

As a Customer Service Representative ( Onsite) , you'll be part of a dynamic team of game-changers shaping the future of the fashion industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people - our clients, their customers, our teams, our community, and our planet.

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services
• Call back customers
• Lead management
• Other duties and tasks as assigned

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you:

• Are bilingual or proficient in French with an advanced level of Spanish and English
• A minimum of a high school diploma is required (additional qualifications are considered an asset).
• A strong interest in the technical field, along with a commitment to remain in the project for at least two years, is highly valued.
• You are customer-oriented, with excellent communication skills and a solid commercial mindset.
• A business-oriented approach will support more effective engagement with clients and stakeholders.
• Education in business or commercial fields, as well as prior experience in a contact centre environment, will support your development in this role, although these are not mandatory requirements.

What's in It for You

We go beyond expectations by creating experiences that truly stand out. That's why we invest in our people, technology, and future - including yours. In this role, you'll benefit from:

• Full-time (39 hours/week) permanent contract, Monday to Friday (08:00-17:00)
• Salary of €19.623,94 gross/year + up to €4.000 gross/year in bonus
• Office in Barcelona
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, French (Required), Spanish

Time Type

Full time

Equal Opportunity Employer

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.