Customer Service Representative - European languages

Netenders; Barcelona; Presencial; EUR 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Uncapped bonus

Flexible start times

23 holiday days

Meal vouchers

Health insurance

Gym access program

Home office 16 days/quarter

Brunch Fridays

Team events

Office in center of Barcelona

Pet friendly office

Descripción de la vacante

Netenders is seeking a Customer Service Representative to support customers across email, social networks and phone. You will advise on products and the sales process, and manage delivery issues while delivering after-sales service.

Join a dynamic team at a fast-growing international company with a focus on customer satisfaction and brand reputation. The role is based in Barcelona with a flexible, people-focused working environment.

Formación

• Extensive experience in customer service over the phone & email.
• Excellent communication and interpersonal skills.
• Fluency/native level in one of the listed languages plus a high level of English.
• Ability to handle high volume emails and incoming calls.
• Sales oriented, with a customer-first approach.

Responsabilidades

• Provide service through online channels via email, social networks, and phone.
• Advise customers on the sales process and products.
• Manage logistical and delivery issues.
• Provide an after-sales service.
• Be the voice of our customer and escalate feedback as needed.
• Take ownership of customer service excellence and the company’s reputation.

Conocimientos

Customer service experience

Communication skills

Multilingual

Descripción del empleo

ALWAYS OPEN APPLICATION - Customer Service Representative (European languages) Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further! NETENDERS is currently seeking a highly motivated

ALWAYS OPEN APPLICATION - Customer Service Representative (European languages) Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further! NETENDERS is currently seeking a highly motivated Customer Service Representative to join our dynamic team. If you thrive in diverse cultural environments and are seeking an exciting opportunity for professional growth, this position is perfect for you. Join our pioneering and rapidly growing international company, the worldwide marketplace leader in Wholesale Blank Apparel.

Your Area Of Focus

• Provide good service through the online platform via email, social networks, and phone.
• Advise customers on the sales process and products.
• Manage logistical and delivery issues.
• Provide an after-sales service.
• Be the voice of our customer and escalade their feedback.
• Take ownership of the customer service excellence and the company's reputation (good reviews on different platforms such as Google, Facebook and Trustpilot).

To Excel In This Role, You Should Have

• Extensive experience in Customer Service over the phone & mail.
• Excellent communication and interpersonal skills.
• Fluency/native level in one of the following languages: Spanish, Italian, French, German, Dutch, Portuguese, Finnish, Polish, Czech, Croatian or Greek – plus a high level of English.
• Ability to handle high volume emails communication and incoming calls.
• Confidence on the phone and sales orientated.

What's In There For You

• Competitive salary and uncapped bonus system
• Flexible start and finish times
• 23 holiday days per calendar year
• Ticket restaurant for your daily meal
• Health insurance
• Exclusive access to our gym access program for employees
• Home office 16 days per quarter
• Brunch every Friday!
• Quarterly team buildings/ afterwork
• Nice office in the center of Barcelona
• Pet friendly office

We are dedicated to fostering a culture of care, proactivity, inclusivity, and excellence. With us, you will find opportunities for professional growth and development, enabling you to flourish in a supportive and dynamic workplace.