Customer Service Sales Representative (Swedish - speaking) - Hybrid HS03

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Full-time contract

Salary + bonus

Barcelona office

Training program

Career development

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (Hybrid) is seeking a Customer Service Sales Representative (Swedish-speaking) to handle inbound post-sales requests, respond to inquiries, and drive cross-sell opportunities.

The role emphasizes strong communication and IT product knowledge in a customer-centric service environment. The position offers a full-time contract (39 hours/week) with a base salary of 20,000 euros gross per year plus up to 2,000 euros gross per year in

Qualifications

• Proficient in Swedish and fluent in English.
• Minimum 1 year relevant experience.
• Strong communication skills.
• Knowledge of sales techniques (up-/cross-selling, objection handling).
• Customer driven with motivation to work in sales.
• Target oriented.
• IT knowledge and technical understanding.
• Interest & curiosity in IT products and applications.
• Listen to customers effectively.
• Exceptional customer facing and customer care skills.

Responsibilities

• Handle inbound activity (calls, emails, chat, tasks) of customer post sales requests.
• Provide fast and effective replies to inbound queries.
• Make outbound calls to resolve issues with customers and internal units.
• Create quotes and follow up with cross-selling / up-selling.
• Maintain knowledge of Store portfolio and post-sales processes.
• Manage post-sales tasks (cancellations, claims, orders, refunds) with CRM tools.

Skills

Swedish

English

Communication

Sales skills

IT knowledge

Tools

CRM

Order Status Suite

Job description

Job Title: Customer Service Sales Representative (Swedish - speaking) - Hybrid HS03

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Sales Representative on our team, you will:

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quote and follow up with cross selling / up selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are bilingual or proficient in Swedish and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer driven and motivation to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Have Real capability to listen to customers
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have Exceptional customer facing and customer care skills

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00
• Salary 20 000 euros gross/year + up to 2000euros gross/year in bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, Swedish (Required)

Time Type: Full time

Date: 2026-10-27

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.