Customer Service Representative (Danish-speaking) - Hybrid - Banking Industry BN01

Concentrix Spain NWE Services, S.L.U.; Benalmádena; Hybrid; EUR 20,000 - 23,000; Full time

Job summary

Concentrix Spain NWE Services, S.L.U. in Benalmádena, Málaga, Spain, is seeking a Danish-speaking Customer Service Representative to join our hybrid team supporting the banking sector.

You will handle customer inquiries by email and phone, delivering professional, friendly service while following bank guidelines. The role offers a full-time contract, a salary between €20,000 and €23,000 gross per year, and a modern office in Benalmáda with on-site training and a supportive team.

Qualifications

• Fluent Danish and advanced English.
• Open and positive mindset to provide great customer service.
• Previous experience in customer service.
• Good communication, written and listening skills.

Responsibilities

• Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.
• Make customers feel safe and welcome when they are in contact with us.
• Follow the guidelines and processes set up by the bank.

Skills

Danish

English (Advanced)

Customer service

Job description

Job Title: Customer Service Representative (Danish-speaking) - Hybrid - Banking Industry BN01

Experience the power of a game-changing career We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Are you a motivated individual seeking a fulfilling career in Customer Care within the realm of digital banking? Are you fluent in both written and spoken Danish?

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

• Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.
• Make customers feel safe and welcome when they are in contact with us.
• Follow the guidelines and processes set up by the bank.

Your qualifications

Concentrix is a great match if you:

• Have a proficient or bilingual level of Danish and advanced level of English
• Have an open and positive mindset that helps to provide the best customer service experience
• Have previous experience in customers service
• Have good communication, written and listening skills

It would be a plus if:

• Have previous experience in invoicing, bank or collection industry is good to have, but not a must - as you will get relevant training in the field

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Thursday from 08:00 - 16:00, Friday from 09:00 - 16.00
• Salary Range from 20k up to 23K euros gross/year
• Great team and working environment hybrid in a modern centrally placed office in Benalmadena
• Full paid training on the company and the project you'll be working on

R1752711 Location

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements: Danish (Required), English

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.