Customer Service Representative (Swedish-speaking) - hybrid - Banking Industry BN01

Convergys; Benalmádena; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Full paid training

Great team environment

Opportunity for hybrid work

Job summary

A global technology and services leader is seeking a Customer Service Representative fluent in Swedish and English for their Benalmádena office. This role involves assisting customers via email and phone while ensuring a welcoming environment. Candidates should have previous customer service experience and effective communication skills. The position offers a full-time contract with training and development opportunities, as well as a supportive team environment.

Qualifications

• Proficient in Swedish and advanced English required.
• Positive mindset for providing excellent customer service.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries via email and phone professionally.
• Make customers feel welcomed during their contact.
• Follow bank guidelines and processes in customer support.

Skills

Proficient or bilingual level of Swedish

Advanced level of English

Good communication skills

Customer service experience

Job description

Customer Service Representative (Swedish-speaking) - On-site - Banking Industry BN01 page is loaded## Customer Service Representative (Swedish-speaking) - On-site - Banking Industry BN01locations: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12time type: Full timeposted on: Posted Todayjob requisition id: R1711007Job Title:Customer Service Representative (Swedish-speaking) - On-site - Banking Industry BN01Job DescriptionExperience the power of a game-changing career We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Service Representative on our team, you will: - Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.- Make customers feel safe and welcome when they are in contact with us.- Follow the guidelines and processes set up by the bank. Your qualifications Concentrix is a great match if you: - Have a proficient or bilingual level of Swedish and advanced level of English- Have an open and positive mindset that helps to provide the best customer service experience - Have previous experience in customers service- Have good communication, written and listening skills It would be a plus if: - Have previous experience in invoicing, bank or collection industry is good to have, but not a must - as you will get relevant training in the field If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week permanent contract: Monday to Thursday from 08.00 -16.00, Friday from 09.00 - 16.00- Great team and working environment in a modern centrally placed office in Benalmadena, with opportunity for hybrid work solution.- Full paid training on the company and the project you'll be working on Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1711007Location:ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12Language Requirements:English, Swedish (Required)Time Type:Full time2026-04-15# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.