Customer Service Representative (Swedish-speaking) - hybrid - Banking Industry BN01

Concentrix Spain NWE Services, S.L.U.; Benalmádena; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Full paid training

Modern office in Benalmádena

Job summary

Concentrix is seeking a Customer Service Representative (Swedish-speaking) in Málaga, hybrid work arrangement, to support Bank Norwegian customers with email and phone inquiries. The role involves assisting customers in Swedish and English, following bank guidelines, and delivering a high standard of service.

You will receive comprehensive training and development opportunities within a global technology and services leader.

Qualifications

• Swedish and English language proficiency required (written and spoken).
• Customer service mindset and positive attitude needed.
• Experience in customer service is beneficial.

Responsibilities

• Answer customer inquiries via email and telephone in a professional, efficient manner.
• Make customers feel safe and welcome when contacting us.
• Adhere to bank guidelines and processes.

Skills

Swedish

English

Job description

Job Title

Customer Service Representative (Swedish-speaking) - hybrid - Banking Industry BN01

Job Description

Experience the power of a game-changing career. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Are you a motivated individual seeking a fulfilling career in Customer Care within the realm of digital banking? Are you fluent in both written and spoken Norwegian? If so, then join us in Malaga (hybrid) as a Customer Service Representative for Bank Norwegian, a branch of NOBA Bank Group, where you will provide outstanding customer service both through email and incoming calls to our customers.

Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.
• Make customers feel safe and welcome when they are in contact with us.
• Follow the guidelines and processes set up by the bank.

Qualifications

• Have a proficient or bilingual level of Swedish and advanced level of English
• Have an open and positive mindset that helps to provide the best customer service experience
• Have previous experience in customers service
• Have good communication, written and listening skills

Additional Qualifications

• Have previous experience in invoicing, bank or collection industry is good to have, but not a must - as you will get relevant training in the field

Benefits

• Full-time 39 hours/week permanent contract: Monday to Thursday from 08.00 -16.00, Friday from 09.00 - 16.00
• Great team and working environment in a modern centrally placed office in Benalmadena, with opportunity for hybrid work solution.
• Full paid training on the company and the project you'll be working on

Location

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements: English, Swedish (Required)

Time Type: Full time2026-04-15

Company Overview

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Equal Opportunity Statement

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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