Customer Service Executive

Zurich Insurance; Madrid; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

FlexWork

English courses

Mentoring program

Flexible remuneration

Retirement plan

Life insurance

Gym discounts

Vacation days

Job summary

Zurich Insurance in Madrid, Spain, is seeking a motivated, service-oriented professional to join our multinational service center. You will support stakeholders worldwide, contribute to accurate policy delivery, and provide high-quality multinational servicing from a global hub in Spain.

The role emphasizes collaboration across teams, data accuracy, and continuous improvement, with a flexible hybrid work model and opportunities to grow within an international network.

Qualifications

• Fluency in English is required; Spanish is desirable.
• Degree in Economics, Law, Business or related field or relevant experience in insurance.
• Good written and verbal communication with data awareness and service orientation.

Responsibilities

• Coordinate between teams to ensure information completeness to issue multinational policy across 200+ territories.
• Act as the primary contact for underwriting and servicing teams globally; communicate policy matters to stakeholders.
• Prepare policy wording documents for sophisticated customer needs in various lines of business.
• Maintain multinational data in core global systems with accuracy and accessibility.
• Update internal guidelines to reflect process and policy changes; ensure alignment with standards.
• Contribute to process improvement by sharing observations and testing changes.

Skills

Fluent English

Spanish desirable

Strong communication

Attention to detail

Education

Degree in Economics, Law, Business or related field

Tools

Microsoft Office 365

Job description

We are looking for a motivated and service-oriented professional to join our multinational service center team. This role offers the opportunity to develop your technical knowledge, work with colleagues across the Zurich network and help deliver a reliable service to multinational customers worldwide.

You will support stakeholders across Zurich and around the world, contributing to accurate policy delivery and high-quality multinational servicing. This is a global role based in Spain.

Our DNA

• We love volunteering but we prefer to be Change Activists. What does that mean? We focus our efforts in helping youths in risk of social marginalization and fighting climate change by reforesting parks or woods in Madrid and in the Doñana Forest. In 2025, we did more than 28,000 hours of activism.
• At Zurich we say it loud and clear: We are proud of our colors, we believe that a diverse and inclusive team makes the difference. We don’t discuss disability, we discuss capability! We want you to be yourself, without closets in between or glass ceilings making you fragile. 50% of our high responsibility positions are occupied by women (including our Executive Committee). We produce our own podcasts about gender identity and are building a company where everyone is welcome.

Key responsibilities

• Coordinate between teams to ensure information completeness in order to issue multinational policy across our network of 200+ territories.
• Act as the primary point of contact for underwriting and servicing teams globally. Ensure timely and accurate communication with all internal stakeholders regarding policy matters.
• Prepare policy wording documents for sophisticated customer needs in various lines of business.
• Maintain multinational data in core global systems, ensuring all information is accurate and accessible.
• Maintain internal guidelines updated to reflect process and policy changes, ensuring operations align with the latest standards and best practices.
• Contribute to process improvement and transformation initiatives by sharing observations, testing changes and suggesting practical improvements.
• Build effective working relationships with colleagues from different functions, countries and cultures, providing a professional and customer-focused service.

How do you know you fit in?

Don’t worry, we are not asking you to save the planet or meet 100% of the requirements.

• Interest in multinational insurance and willingness to develop knowledge of multinational programs, customer needs and servicing operations.
• Clear written and verbal communication, with the ability to share information accurately and professionally.
• Strong attention to detail and commitment to data quality.
• Good organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• A collaborative approach and confidence working with colleagues across teams and countries.
• Problem-solving mindset, with the ability to identify issues, seek guidance and support practical solutions.
• Curiosity, adaptability and enthusiasm for learning new processes, products and systems.
• Customer and service orientation, with a strong sense of ownership for assigned activities.
• A degree in Economics, Law, Business or a related field, or relevant experience in the insurance industry.
• Understanding of insurance operations. Previous experience in multinational insurance, servicing or underwriting would be an advantage.
• Previous market-facing or customer-facing experience is desirable.
• Comfort working in an international and culturally diverse environment.
• Familiarity with data analysis, reporting tools or workflow systems is an advantage.
• Good working knowledge of Microsoft Office 365.
• Fluency in English is required; Spanish is desirable.

Benefits

• FlexWork: We love flexibility. We want to offer you a flexible hybrid mode so that you can organize your work schedule as you wish. We will also provide all necessary things to work from home comfortably.
• We believe you learn by doing, which means we allow movement of our employees in between different departments, both locally and at an international level thanks to the program “Talent in Motion”. And so, you can further your knowledge and growth, we offer English classes, training, and a personal mentoring program.
• Flexible remuneration: You will be able to choose what suits you best! Choose from medical insurance, training, volunteering programs, kindergarten and so much more!
• At Zurich we know that putting a smile on someone else’s face is easier than you think! That’s why we are activists! We will gift you a whole working day to dedicate to the cause that is closer to your heart.
• Referral bonus if you bring other top talent like you! Just remember - we are not looking for perfection, so feel free to share my contact information with people you know who might be a good match, and I will be happy to meet them.
• If Sport Spice as always been your favorite, now is your chance to get fit! Marathons, gym discounts and much more! Are you ready to go?
• Do you prefer the beach or the mountains? You will have 26 vacation days plus your birthday to do all the things you love the most. But fear not, we mean real digital disconnection. Because we all know life is short and you deserve a good rest!
• At Zurich we think about the future, therefore offer a retirement plan and life insurance and discounts in banking and other insurance products.

If you feel butterflies in your stomach and you think we are a match, let’s connect. I hope to meet you soon!