Customer Service and Technical Support Advisor with Spanish and English

TP; Cataluña; Presencial; EUR 16.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral program

Excellent work environment and team活动

Descripción de la vacante

TP is seeking a Customer Service and Technical Support Advisor fluent in Spanish with English proficiency to join our team. The role covers presales and aftersales support, including in-store and e-commerce environments, with basic technical troubleshooting and backoffice tasks.

We value empathy, customer focus and problem solving, along with strong learning ability. The position offers a 38.5 hour week on a rotating shift, for a four-month contract, with a gross salary of €18,470 per year and a

Formación

• C2 level of Spanish and B2 to C1 level of English.
• Listening and understanding capacity.

Responsabilidades

• Provide 360º support across presales, aftersales and backoffice tasks.
• Support physical stores and e-commerce channels.
• Provide basic technical troubleshooting.

Conocimientos

Empathy

Customer focus

Problem solving

Technical learning

Integrity and trust

Conflict management

Descripción del empleo

TP is looking for Customer Service and Technical Support Advisor with Spanish:

Purpose of the role

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, physical stores and e commerce, basic technical support for troubleshooting and backoffice tasks.

• C2 level of Spanish and B2 to C1 level of English.
• Listening and understanding capacity

• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust

• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer's on these product categories

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

• 38,5 hours/week, rotating shift, from Monday to Friday.
• Temporary contract of 4 months
• Salary: 18.470 € gross/year
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).

• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.
• Excellent work environment and team building activities in a dynamic and international environment.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.