Customer Service and Technical Support Advisor with Spanish and English

TP; Barcelona; Presencial; EUR 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

38.5 hours/week

4 months temporary contract

Salary: €18,470 gross/year

Referral program

Descripción de la vacante

TP in Barcelona is seeking a Customer Service and Technical Support Advisor fluent in Spanish and English to become an ambassador for our brands in the coffee and culinary world. You will provide 360° support across presales, aftersales, stores and ecommerce, plus basic technical troubleshooting and backoffice tasks.

Ideal candidates will have Spanish C2 and English B2-C1, strong listening and empathy, customer focus, problem solving, integrity and conflict management, with experience in digital

Formación

• C2 level of Spanish and B2 to C1 level of English.
• Listening and understanding capacity.
• Empathy (Understanding others).
• Customer focus.
• Problem solving and Technical learning.
• Integrity and trust.
• Conflict management.

Responsabilidades

• Provide 360° support to all brands in presales and aftersales, including physical stores and e-commerce.
• Offer basic technical troubleshooting support.
• Perform backoffice tasks related to customer service and support operations.

Conocimientos

Spanish (C2)

English (B2-C1)

Listening

Empathy

Customer focus

Problem solving

Integrity

Conflict management

Descripción del empleo

TP is looking for Customer Service and Technical Support Advisor with Spanish:

Purpose of the role:

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

TP is looking for Customer Service and Technical Support Advisor with Spanish:

Purpose of the role:

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

Requirements

• C2 level of Spanish and B2 to C1 level of English
• Listening and understanding capacity
• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer's on these product categories

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification

Benefits

• 38,5 hours/week, rotating shift, from Monday to Friday
• Temporary contract of 4 months
• Salary: 18.470 € gross/year
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)

• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often
• Excellent work environment and team building activities in a dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.