Customer Service and Technical Support Advisor with Spanish and English

Teleperformance; Barcelona; Presencial; EUR 14.726 - 17.999; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral program

Individual career plans

Excellent work environment

Descripción de la vacante

Teleperformance in Barcelona is seeking a Customer Service and Technical Support Advisor fluent in Spanish and English. The role involves providing comprehensive support to enhance customer satisfaction in both presales and aftersales contexts, including physical stores and e-commerce.

The position offers a permanent contract with a salary of €16,363 gross per year, working 38.5 hours per week on a rotating shift from Monday to Saturday. The company promotes diversity and offers career growth opportunities.

Formación

• Empathy and understanding others is essential.
• Ability to manage conflicts effectively.
• Desirable experience with digital and e-commerce platforms.

Responsabilidades

• Provide 360º support in presales and aftersales scenarios.
• Assist with basic technical support and backoffice tasks.
• Engage in cross-selling and up-selling.

Conocimientos

Spoken and written communication in Spanish

B2 level of English

Customer focus

Problem solving

Emotional Intelligence

Descripción del empleo

TP is looking for Customer Service and Technical Support Advisor with Spanish:

Overview

Purpose of the role:

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

Responsibilities

• Spoken and written communication in Spanish
• B2 level of English
• Listening and understanding capacity
• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer's on these product categories

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Employment details

• 38,5 hours/week, rotating shift, from Monday to Saturday.
• Permanent contract.
• Salary: 16.363 € gross/year
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).

• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.
• Excellent work environment and team building activities in a dynamic and international environment.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.