Customer Service Agent – French Speaking

Acertto Talent Linkers | Local & Global Recruitment; Comunidad Valenciana; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A recruitment firm is seeking Customer Service Agents to join a growing operation in Valencia. The role involves managing customer requests and delivering high-quality support in French and English. Candidates should have at least 3 years of experience in customer service and possess strong communication skills. This is a fantastic opportunity for those interested in working in a digital and fast-paced environment, with the chance to contribute to service quality improvements.

Formación

• Minimum 3 years of experience in customer service or support roles.
• Ability to manage customer requests efficiently.
• Interest in a technology-driven environment.

Responsabilidades

• Manage customer requests via phone, email, and chat.
• Deliver professional support to customers.
• Monitor service quality and take action when needed.
• Record customer interactions accurately.
• Work closely with internal teams for case resolution.

Conocimientos

Fluent French

Professional English

Strong communication skills

Customer-oriented mindset

Attention to detail

Calm in high-pressure situations

Digital tools proficiency

Herramientas

CRM systems

Support platforms

Descripción del empleo

At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job openings at acertto.es.

We are currently seeking Customer Service Agents for an international company operating in a digital and service-oriented environment. This role will be part of a growing customer service operation based in Valencia, supporting multiple European markets within an international and collaborative environment.

The selected candidates will play a key role in delivering a high-quality customer experience, acting as the first point of contact for customers and contributing to the continuous improvement of service quality as the company scales its operations.

Main Responsibilities

• Manage customer requests and incidents via phone, email, chat and other digital communication channels
• Deliver clear, professional and solution-oriented support to customers and service providers
• Ensure issues are resolved efficiently while maintaining a high level of customer satisfaction
• Monitor the quality of services delivered on the platform and take appropriate action when standards are not met
• Apply internal procedures and service guidelines to guarantee consistency and quality
• Accurately record customer interactions, cases and outcomes in CRM and support tools
• Escalate complex or sensitive situations to senior team members when required
• Work closely with internal teams to ensure effective case resolution
• Share customer insights and recurring issues to support continuous service improvement

Requirements

• Native or fluent French, with professional proficiency in English
• Minimum 3 years of experience in customer service, customer support or customer success roles
• Strong communication skills, both verbal and written
• Customer-oriented mindset with attention to detail and service quality
• Ability to remain calm and professional in high-pressure situations
• Comfortable working with digital tools, CRM systems and support platforms
• Interest in working in a fast-growing, technology-driven environment
• Spanish is a plus

At Acertto Talent Linkers, we strongly believe in diversity and inclusion. We recruit exclusively based on talent, with no distinction of gender, age, origin, religion or orientation.