Customer Service Administrator

VMA SEARCH AND SELECTION LTD; Madrid; Presencial; EUR 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Descripción de la vacante

VMA SEARCH AND SELECTION LTD is recruiting a Customer Service Administrator for an office-based role in Castellbisbal. The position supports customers, processes orders, and collaborates with sales, warehouse, and logistics to ensure smooth operations.

Ideal candidates have 3 years of customer service experience, fluency in Spanish and English, and strong communication and organizational skills. You will work Monday-Thursday 08:30-17:30 and Friday 09:00-17:00, with one remote day per week after

Formación

• 3 years customer service experience.
• Fluent in Spanish and English.
• Strong communication and organisational skills.
• Customer-focused with problem-solving ability.
• Proficient in Microsoft Office, especially Excel, Word and Outlook.
• Accurate, well organised and able to work independently and as part of a team.

Responsabilidades

• Respond to customer enquiries by phone and email.
• Process orders, returns and exchanges accurately.
• Resolve customer queries and issues professionally.
• Maintain accurate customer and order records.
• Produce weekly reports for key customer accounts.
• Manage promotions to support product sales.
• Liaise with warehouse and logistics teams to ensure timely deliveries.
• Work closely with sales and other departments to support customers.

Conocimientos

Customer service

Bilingual Spanish/English

Communication

Organizational skills

Problem solving

MS Office

Excel

Word

Outlook

Teamwork

Herramientas

Excel

Word

Outlook

Descripción del empleo

Position: Customer Service Administrator, Full-time | Office Based Salary: €24,000 + bonus Location: Castellbisbal

Our client is looking to recruit a customer-focused Customer Service Administrator to join their team in Castellbisbal. This is a varied role supporting customers, processing orders and working closely with sales, warehouse and logistics teams.

Key Responsibilities

• Respond to customer enquiries by phone and email.
• Process orders, returns and exchanges accurately.
• Resolve customer queries and issues professionally.
• Maintain accurate customer and order records.
• Produce weekly reports for key customer accounts.
• Manage promotions to support product sales.
• Liaise with warehouse and logistics teams to ensure timely deliveries.
• Work closely with sales and other departments to support customers.

About You

• Ideally 3 years customer service experience.
• Fluent in both Spanish and English.
• Good communication and organisational skills.
• Problem-solving ability with a positive, customer-focused approach.
• Good Microsoft Office skills, particularly Excel, Word and Outlook.
• Accurate, well organised and able to work independently and as part of a team.

Working Conditions

• Monday-Thursday: 08:30-17:30.
• Friday: 09:00-17:00.
• One day per week working remotely following successful completion of probation.
• Holiday entitlement in accordance with the collective agreement.
• Applicants must live within a reasonable commuting distance of Castellbisbal and be able to drive, as public transport is not available.