Customer service

avalonsoftware; Madrid; Hybrid; EUR 25,000 - 42,000; Full time

Job summary

AvalonSoftware in Majadahonda (Madrid) is seeking a Customer Service Technician to provide on-site and telephone support for Avalon applications. You will troubleshoot issues, handle service requests, track incidents, and maintain documentation. Responsibilities include customer training, implementing and configuring systems for assigned accounts, and coordinating training.

Willingness to travel and driving license are required. English B2 and French B2 are desirable.

Qualifications

• Education: Vocational training in computer systems/management (intermediate level) or similar.
• Knowledge/Experience: IT, operating systems, installation of Windows and Linux systems.
• Installation and configuration of networks; installation and configuration of switches, routers, and WiFi networks.
• Basic office automation user of Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Knowledge of English: B Upper intermediate (desirable).
• French: B2 (desirable).

Responsibilities

• Telephone/on-site support for customers regarding Avalon applications.
• Troubleshooting; Handling service requests; Incident tracking and status.
• Knowledge of accounts under your responsibility/customer contacts; Customer training.
• On-site/office implementation and training of systems for assigned accounts; coordination of training under your responsibility.
• Documentation of user manuals; Configuration and platforming of equipment, depending on the accounts assigned to you.
• Documentation of procedures.

Skills

Customer service

Troubleshooting

Incident tracking

Documentation

Training

On-site support

Education

Vocational IT training

Intermediate IT management

Tools

Windows

Linux

Networks

Microsoft Office

Job description

We need a Customer Service Technician in Majadahonda (Madrid). Immediate start.

Functions:

Telephone/on-site support for customers regarding Avalon applications; Troubleshooting; Handling service requests; Incident tracking and status; Knowledge of accounts under your responsibility/customer contacts; Customer training; On-site/office implementation and training of systems for assigned accounts; coordination of training under your responsibility; Documentation of user manuals; Configuration and platforming of equipment, depending on the accounts assigned to you; Documentation of procedures.

Requirements:

Education: Vocational training in computer systems/management (intermediate level) or similar. Knowledge/Experience: IT, operating systems, installation of Windows and Linux systems. Installation and configuration of networks; installation and configuration of switches, routers, and WiFi networks. Basic office automation user of Microsoft Office: Word, Excel, PowerPoint, Outlook. Knowledge of English: B Upper intermediate (desirable). French: B2 (desirable).

Others:

Willingness to travel, driver's license, aptitude and predisposition for teamwork.