Customer Quality Engineer - Lead 8D & Cross-Functional Fixes

Lear; Madrid; On-site; EUR 42,000 - 54,000; Full time

Job summary

Lear seeks a Project Quality Engineer - Customer Liaison for the Electronics Campus in Madrid. You will act as the main contact between customers and internal teams, leading investigations of complaints and driving corrective actions to ensure timely resolution and customer satisfaction.

You will collaborate with Quality, Engineering, Manufacturing and suppliers, support customer visits and audits, and monitor action plans to drive continuous improvement in product quality and process

Qualifications

• Bachelor's degree in Electronics Engineering or equivalent experience.
• 2+ years of experience in Electronics and/or Automotive industry.
• Fluent in Spanish and English, both written and spoken.

Responsibilities

• Lead cross-functional teams to investigate customer complaints and drive containment, corrective and preventive actions.
• Reproduce and analyze customer-reported issues to identify root causes and define solutions.
• Coordinate investigations with internal experts, labs, and suppliers when required.
• Ensure containment actions are implemented quickly to protect customers and operations.
• Prepare, review, and present Failure Analysis Reports and 8D reports to customers.
• Act as the primary quality liaison between customers and internal teams.
• Support customer visits, audits, and technical discussions related to quality concerns.
• Monitor progress of corrective action plans and ensure timely closure.
• Drive continuous improvement initiatives focused on product quality and customer satisfaction.
• Lead task forces and escalation activities for high-impact quality incidents.

Education

Bachelor's degree in Electronics Engineering or equivalent experience

Job description

Lear seeks a Project Quality Engineer - Customer Liaison for the Electronics Campus in Madrid. You will act as the main contact between customers and internal teams, leading investigations of complaints and driving corrective actions to ensure timely resolution and customer satisfaction.

You will collaborate with Quality, Engineering, Manufacturing and suppliers, support customer visits and audits, and monitor action plans to drive continuous improvement in product quality and process