EMEA Service Quality Lead: QMS & Continuous Improvement

Eaton; Zaragoza; Hybrid; EUR 52,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Learning & development opportunities

Wellness program

Job summary

Eaton is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across the Services organization. This role focuses on monitoring quality process performance, leading audits, analyzing data and KPIs, and supporting problem-solving and process improvements.

The position may be based in Barcelona, Zaragoza, or Slough, with travel to support business needs; you will collaborate with stakeholders to elevate service quality and customer outcomes.

Qualifications

• Bachelor's degree or equivalent in Engineering, Manufacturing, Quality, Technical or related field.
• Lean certification (Green Belt minimum) is highly preferred.
• 5+ years of experience in Quality, CI, Operational Excellence, or Service Quality.

Responsibilities

• Monitor and improve quality process performance across the Services business.
• Lead internal and external quality audits, including supplier and subcontractor audits.
• Ensure compliance with QMS standards, processes, and operational requirements.
• Investigate recurring issues related to services division and support root cause analysis and corrective actions.
• Define, track, and analyze quality KPIs and reporting metrics.
• Support continuous improvement initiatives using Lean and Six Sigma methodologies.
• Deliver quality training and promote best practices across the organization.
• Partner with stakeholders to improve service quality and customer outcomes.

Skills

Quality KPI development

Data analysis

Audits

Root cause analysis

Lean Six Sigma

Service-oriented mindset

Stakeholder collaboration

Education

Bachelor's degree in Engineering/Manufacturing/Quality

Lean certification (Green Belt)

Tools

QMS software

Quality data reporting tools

Job description

Eaton is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across the Services organization. This role focuses on monitoring quality process performance, leading audits, analyzing data and KPIs, and supporting problem-solving and process improvements.

The position may be based in Barcelona, Zaragoza, or Slough, with travel to support business needs; you will collaborate with stakeholders to elevate service quality and customer outcomes.