Customer Experience Specialist – Valencia

People Hive HR Consultancies LLC; Valencia; On-site; EUR 19,000 - 21,000; Full time

Benefits offered by this job

1 month of accommodation if relocating

Job summary

People Hive is supporting a client in Valencia to hire a Customer Experience Specialist (Dutch) for an on-site, full-time role in e-commerce. You will handle customer support, resolve complex cases, coordinate with cross-functional teams and drive continuous improvement while using Dutch and English daily.

Ideal candidates are native Dutch speakers with fluent English, have 1 year of fast-paced customer-facing experience, excellent communication and problem-solving skills, remain calm under

Qualifications

• Native/near-native Dutch and fluent English
• Minimum 1 year of fast-paced customer-facing experience
• Strong communication and problem-solving skills
• Calm and resilient under pressure
• Comfortable working with KPIs and multiple channels
• Based in or near Valencia, with EU work eligibility (no visa sponsorship)
• Available to start ASAP

Responsibilities

• Provide customer support via Dutch and English across multiple channels.
• Resolve complex customer cases and coordinate with cross-functional teams.
• Identify and drive opportunities for process improvement and KPIs.
• Contribute to a positive customer experience in a fast-paced e-commerce environment.

Skills

Dutch language

English language

Job description

People Hive is supporting a client in the search for a Customer Experience Specialist (Dutch) to join their team in Valencia.

A Dutch-speaking Customer Experience Specialist role with an international e-commerce company, focused on customer support, complex case resolution, cross-functional coordination and continuous improvement.

Critical Requirements

• Native/near-native Dutch and fluent English
• Minimum 1 year of fast-paced customer-facing experience
• Strong communication and problem-solving skills
• Calm and resilient under pressure
• Comfortable working with KPIs and multiple channels
• Based in or near Valencia, with EU work eligibility (no visa sponsorship)
• Available to start ASAP

What's on Offer

• 1 month of accommodation if relocating

Priority: ACTIVE

Location: Valencia

Working arrangement: Onsite

Employment: Full-time

Languages: Dutch + English

Working hours: Monday–Friday, 09:00–17:30

Seniority: Entry to Mid-level

Industry: E-commerce / Customer Experience

Salary: €1,700–€1,900 gross per month

Job Reference: PH-DSR-301026