Dutch speaking Customer Experience Specialist for Valencia Office

The Lemon Consulting; Valencia; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Breakfast and lunch provided at the-?f

Annual AI learning budget

Internal mentorship and development

Paid time off for volunteering

Referral bonus up to €600

Job summary

The Lemon Consulting is seeking a Customer Experience Specialist for an on-site role in Valencia, Spain. The successful candidate will support Dutch-speaking customers via phone, email, and live chat, handling orders and product inquiries while maintaining high service standards.

Requirements include native or near-native Dutch and fluent English, plus at least 1 year in a fast-paced customer-facing role. Spanish work eligibility is required.

Qualifications

• Native or near-native Dutch language skills and fluent English.
• Minimum 1 year in a fast-paced customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work with multiple channels and systems.
• Based in Valencia or nearby, eligible to work in Spain/EU.

Responsibilities

• Provide customer support to Dutch-speaking customers via phone, email and live chat.
• Handle questions, orders and product-related enquiries.
• Resolve complex cases and identify practical solutions.
• Coordinate with internal teams and external suppliers when required.
• Manage cases across channels while maintaining KPIs.
• Identify root causes and contribute to process improvements.
• Maintain accurate customer data in systems.
• Meet productivity and quality targets.
• Communicate clearly and professionally in every interaction.
• Participate in meetings and improvement projects.

Skills

Dutch language

English language

Communication skills

Problem-solving

Adaptability

Team collaboration

Job description

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Dutch-speaking customers via phone, email and live chat
• Handle customer questions, orders and product-related enquiries
• Resolve complex customer cases and identify practical solutions
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required
• Manage customer cases across multiple channels while maintaining high service and quality standards
• Identify root causes of recurring customer issues and contribute to process improvements
• Maintain accurate customer and case information within the relevant systems
• Meet daily productivity, quality and customer satisfaction KPIs
• Provide clear, calm and professional communication throughout every customer interaction
• Participate in team meetings, 1:1s, workshops and improvement projects
• Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:

• Native or near-native Dutch language skills and fluent English
• A third language is an advantage
• Minimum 1 year of experience in a fast-paced customer-facing role
• Strong communication and interpersonal skills
• Natural problem-solving ability and a proactive approach to customer issues
• Ability to remain calm and effective under pressure
• Comfortable working with multiple communication channels and systems
• Experience working with KPIs and performance targets
• Strong adaptability and ability to thrive in a dynamic environment
• Open to direct feedback and continuous improvement
• Entrepreneurial and ownership-oriented mindset
• Already based in or near Valencia, Spain
• Valid eligibility to work in Spain / EU work eligibility
• Available to start as soon as possible.

BENEFITS:

• Office-based working environment in Valencia
• Daily breakfast and lunch provided at the office
• Twice-weekly bootcamp in Turia Park
• Annual AI learning budget
• Internal mentorship and development opportunities
• Personal development workshops
• Comprehensive onboarding programme
• Regular employee recognition and company events
• Support with Spanish bureaucracy and NIE process
• 20% employee discount on company products
• Referral bonus of up to €600
• Paid time off for volunteering
• Donation matching programme
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• And much more!!!