Customer Experience Specialist (Dutch)

David Kennedy Recruitment; Sevilla; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Office-based in Valencia

Breakfast and lunch provided

AI learning budget

Mentorship and development programs

Personal development workshops

Comprehensive onboarding program

Employee recognition and events

Bureaucracy and NIE support

Up to €600 referral bonus

Resumo da oferta

David Kennedy Recruitment is recruiting an international e-commerce company’s Dutch-speaking Customer Experience Specialist to join the Valencia team. The role combines phone, email and live chat support with cross-functional collaboration and continuous process improvement.

The successful candidate will handle Dutch-speaking inquiries, maintain KPI targets and contribute to ongoing service enhancements in a fast-paced, on-site environment in Valencia, Spain.

Qualificações

• Native or near-native Dutch and fluent English.
• A third language is an advantage.
• Minimum 1 year of experience in a fast-paced customer-facing role.
• Strong communication and interpersonal skills.
• Natural problem-solving ability and a proactive approach to customer issues.
• Ability to remain calm and effective under pressure.
• Comfortable working with multiple channels and systems.
• Experience working with KPIs and performance targets.
• Open to direct feedback and continuous improvement.
• Entrepreneurial and ownership-oriented mindset.
• Already based in or near Valencia, Spain.
• Valid eligibility to work in Spain / EU work eligibility.

Responsabilidades

• Provide customer support to Dutch-speaking customers via phone, email and live chat
• Handle customer questions, orders and product-related enquiries
• Resolve complex customer cases and identify practical solutions
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required
• Manage customer cases across multiple channels while maintaining high service and quality standards
• Identify root causes of recurring customer issues and contribute to process improvements
• Maintain accurate customer and case information within the relevant systems
• Meet daily productivity, quality and customer satisfaction KPIs
• Provide clear, calm and professional communication throughout every customer interaction
• Participate in team meetings, 1:1s, workshops and improvement projects
• Actively contribute feedback and ideas to improve the overall customer journey.

Conhecimentos

Dutch language

English language

Communication skills

Problem solving

Adaptability

Ownership mindset

Proactive approach

Descrição da oferta de emprego

David Kennedy Recruitment is working with an international e-commerce company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join their team in Valencia. This is a customer-focused, problem-solving role combining phone, email and live chat support with cross-functional collaboration and continuous process improvement.

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Dutch-speaking customers via phone, email and live chat
• Handle customer questions, orders and product-related enquiries
• Resolve complex customer cases and identify practical solutions
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required
• Manage customer cases across multiple channels while maintaining high service and quality standards
• Identify root causes of recurring customer issues and contribute to process improvements
• Maintain accurate customer and case information within the relevant systems
• Meet daily productivity, quality and customer satisfaction KPIs
• Provide clear, calm and professional communication throughout every customer interaction
• Participate in team meetings, 1:1s, workshops and improvement projects
• Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:

• Native or near-native Dutch language skills and fluent English
• A third language is an advantage
• Minimum 1 year of experience in a fast-paced customer-facing role
• Strong communication and interpersonal skills
• Natural problem-solving ability and a proactive approach to customer issues
• Ability to remain calm and effective under pressure
• Comfortable working with multiple communication channels and systems
• Experience working with KPIs and performance targets
• Strong adaptability and ability to thrive in a dynamic environment
• Open to direct feedback and continuous improvement
• Entrepreneurial and ownership-oriented mindset
• Already based in or near Valencia, Spain
• Valid eligibility to work in Spain / EU work eligibility
• Available to start as soon as possible.

BENEFITS:

• Office-based working environment in Valencia
• Daily breakfast and lunch provided at the office
• Twice-weekly bootcamp in Turia Park
• Annual AI learning budget
• Internal mentorship and development opportunities
• Personal development workshops
• Comprehensive onboarding programme
• Regular employee recognition and company events
• Support with Spanish bureaucracy and NIE process
• 20% employee discount on company products
• Referral bonus of up to €600
• Paid time off for volunteering
• Donation matching programme
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• And much more!!!