Customer Experience & Order Coordinator (Hybrid)

Amcor; Burgos; Hybrid; EUR 26,000 - 32,000; Full time

Job summary

Amcor is seeking a Customer Service Representative in Burgos, Spain, to act as the central contact between customers and the company. The role requires autonomy, strong organization, and the ability to collaborate with local and remote teams.

You will manage orders, resolve issues, and continuously improve service levels while adhering to safety and hygiene standards. Fluency in English or Spanish is preferred, with SAP and Salesforce experience a plus.

Qualifications

• Experience in a similar position, preferably in packaging or manufacturing.
• Experience with SAP and Salesforce.com is preferred.
• Strong Excel skills are appreciated.
• Fluent in English, Spanish or Polish is a plus.

Responsibilities

• Manage end-to-end order management from placement to delivery in CRM and ERP systems.
• Coordinate with Sales and neighbouring functions to monitor requirements and delays.
• Lead performance reviews with customers and internal functions.
• Proactively manage customer forecasts and finished goods levels.
• Acknowledge complaints and ensure prompt feedback to customers.
• Coordinate expediting of rush shipments and handle credits/debits with Finance.
• Support disputed invoices and maintain customer knowledge and SLAs.

Skills

Customer focus

Communication skills

Time management

Self-motivation

Tools

SAP

Salesforce

Excel

Job description

Amcor is seeking a Customer Service Representative in Burgos, Spain, to act as the central contact between customers and the company. The role requires autonomy, strong organization, and the ability to collaborate with local and remote teams.

You will manage orders, resolve issues, and continuously improve service levels while adhering to safety and hygiene standards. Fluency in English or Spanish is preferred, with SAP and Salesforce experience a plus.