Customer Operations Clerk - SAP & Logistics (Hybrid)

Freudenberg Home and Cleaning Solutions; Parets del Vallès; Híbrido; EUR 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal Development

Diversity & Inclusion

Flexible Work Models

Employee discounts

Cafeteria/ Canteen

Descripción de la vacante

Freudenberg Home and Cleaning Solutions Iberica S.L.U. is seeking a CIC Clerk (f/m/d) on a temporary contract to support order processing, invoicing, returns, and claims resolution. The role requires SAP experience and a customer-focused mindset.

You will coordinate with warehouses, monitor delivery performance, and assist Sales and Marketing, ensuring compliance and smooth cross-functional communication.

Formación

• Bachelor's degree or equivalent higher education.
• Minimum 2 years of experience in a similar customer service or operations role.
• Working knowledge of SAP or other ERP systems.
• Intermediate level of English.
• Strong attention to detail and accuracy.
• Customer-oriented mindset with a service focus.
• Excellent communication and interpersonal skills.

Responsabilidades

• Manage customer orders, shipments, invoicing, returns, and claims resolution.
• Maintain customer master data, pricing structures, and commercial conditions in SAP.
• Oversee accounts receivable processes and support payment follow-up activities.
• Coordinate daily with warehouses and logistics providers to ensure timely deliveries.
• Monitor service levels and delivery performance, driving continuous improvement initiatives.
• Handle customer complaints and ensure prompt, effective resolution of issues.
• Support Sales and Marketing activities, including campaign execution, commercial compliance, and communication with partners.
• Manage product samples, marketing materials, and related operational documentation.

Conocimientos

Customer service

Operations

Communication

Collaboration

Educación

Bachelor's degree or equivalent higher education

Herramientas

SAP

Descripción del empleo

Freudenberg Home and Cleaning Solutions Iberica S.L.U. is seeking a CIC Clerk (f/m/d) on a temporary contract to support order processing, invoicing, returns, and claims resolution. The role requires SAP experience and a customer-focused mindset.

You will coordinate with warehouses, monitor delivery performance, and assist Sales and Marketing, ensuring compliance and smooth cross-functional communication.