Customer Engineer (External Identities)

CNXC Customer Experience Spain, S.L.; Barcelona, Málaga; In loco; EUR 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Concentrix in Barcelona/Malaga is seeking an External Identities Customer Engineer to advise on architecture, consulting and support, helping customers drive secure identity solutions using Microsoft Entra ID External Identities, B2C/B2B and cross-tenant configurations.

The role targets senior engineers with 8+ years in customer-facing IT, strong service orientation, and Azure/Microsoft identity certifications.

Competenze

• 8+ years in customer-facing roles in systems architecture, admin, IT consulting, or cloud support.
• Experience deploying and optimizing cloud environments for enterprise customers.
• Strong understanding of Microsoft modern IT architecture and strategy.

Conoscenze

Active Directory

Microsoft Entra ID

External Identities

Entra B2C/B2B

Cross-Tenant Access

P1

Azure

Formazione

Bachelor's or higher in IT

Strumenti

Azure

Descrizione del lavoro

About Concentrix

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: External Identities Customer Engineer

Role type: Advisory - architecture, consulting, and support to help customers drive solutions and resolutions.

Skills Required

Active Directory & Microsoft Entra ID External Identity Management Broad knowledge of Microsoft Entra ID products with deep understanding of the following: Microsoft Entra ID External Identities, including: Microsoft Entra Business to Consumer (B2C) including custom policies Microsoft Entra Business to Business (B2B) Microsoft Entra for Customers Cross-Tenant Access Settings Cross-Tenant Access Synchronization Microsoft Entra ID P1

Optional Skills

Microsoft Entra Connect, Active Directory Federation Services, Microsoft Identity Manager Technical experience with hybrid infrastructures, architecture designs, and technology management.

Experience

8+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting Understanding of Microsoft’s Modern IT Architecture and Strategy Proven track record in successfully planning, deploying, operating, and optimizing cloud environments

Certifications

Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate, Azure Cybersecurity Administrator, Identity and Access Administrator)

Candidate Requirements

Candidates must be able to work independently. Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders. Advanced Microsoft certifications are preferred. BA/BS (or higher) in Information Technology or equivalent experience Expert level of Microsoft enterprise software product offerings Demonstrated excellent customer service skills Relevant Certifications: SC-300 Identity and Access Administrator Associate

Location

ESP Barcelona - Malaga Spain

Mission

Time Type: Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.