Customer Care Specialist - Ecommerce

Cornet Barcelona; Barcelona; On-site; EUR 22,000 - 30,000; Full time

Job summary

Cornet Barcelona is hiring a Customer Care Specialist to be the warm voice for our ecommerce customers in Barcelona. This full-time role requires empathy, organization, and proactive service, handling inquiries across email, chat, calls, and social media.

You will respond in Catalan, Spanish, and English, resolve order issues, provide delivery updates, and support customers with a friendly, professional approach during peak periods.

Qualifications

• Bachelor's degree in a related field is required.
• Previous customer service experience is preferred.
• Fluent in Catalan, Spanish, and English (written and spoken).
• Proficient with MS Word, Google Docs, and email communications.

Responsibilities

• Respond to customers via email, WhatsApp, phone, and social media.
• Address inquiries, order issues, delivery concerns, and related service experiences.
• Deliver warm, proactive support and maintain calm during high-volume periods.

Skills

Empathy

Patience

Problem solving

Team player

Self-starter

Calm under pressure

Education

Bachelor's degree in communication, human resources, marketing, business, or a related field

Tools

MS Word

Google Docs

Email

Job description

If you are a caring, organized, and proactive person, we want to talk with you! We have an immediate opening for a full-time Customer Care Specialist who will be the warm and reliable voice for our customers.

About Us:

We are Cornet Barcelona, an international luxury glassware company, and El Tribut, a renowned restaurant in the heart of Barcelona. We have big ongoing projects together. We're a team that is focused on continuous professional and personal growth.You'll be working in a diverse, culture-focused team, surrounded by dedicated and growth-driven people.

About You:

Naturally patient and kindHave genuine empathy with peopleA team player and able to take directionLove solving problems and helping peopleTreat customers well not because you have to, but because it is the right thing to doA self-starter and can work on your own with minimum supervisionCapable of remaining calm and efficient under stress - we receive a lot of emails and inquiries during the holiday season

What you will do:

Respond to customers through emails, WhatsApp chats, phone calls, and social media comments/ direct messages.Answer customer reviews, thanking customers for positive reviews and handling complaints with care.Resolve inquiries, order issues, delivery concerns, and any other related experience issue Bachelor's degree in communication, human resources, marketing, business, or a related field.Previous experience in customer service or customer support.Fluent in Catalan, Spanish, and English, both written and spoken.Proficient in MS Word, Google Docs, email, and grammar.

Customer Care Specialist - Ecommerce Barcelona, Kingdom Of Spain, ES