Hybrid CX Care Specialist: Orders & Support

Brambles; Madrid; Híbrido; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Brambles is seeking an Orders Care Specialist to act as the primary contact for customers across a wide range of inquiries in the Madrid area. You will manage orders, handle onboarding, and work cross-functionally with Sales, Finance, and Operations to ensure a smooth customer journey.

You will resolve inquiries, maintain accurate data, and drive continuous improvement while supporting regional delivery targets.

Formación

• 3-5 years in Customer Service or Supply Chain.

Responsabilidades

• Handle incoming calls and emails to take orders, answer inquiries, troubleshoot problems, and provide information.
• Assist with customer onboarding, set up accounts, and deliver system training as needed to support customer success.
• Collaborate with Sales, Finance and Operations to ensure a seamless customer experience from order processing to issue resolution.
• Maintain accurate customer data and service requests in relevant systems, ensuring data integrity and supporting performance tracking.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

Conocimientos

Customer service

Supply chain

Problem solving

Communication

Data entry

Sales support

Multitasking

Herramientas

Excel

Word

PowerPoint

Outlook

Salesforce

SAP

Descripción del empleo

Brambles is seeking an Orders Care Specialist to act as the primary contact for customers across a wide range of inquiries in the Madrid area. You will manage orders, handle onboarding, and work cross-functionally with Sales, Finance, and Operations to ensure a smooth customer journey.

You will resolve inquiries, maintain accurate data, and drive continuous improvement while supporting regional delivery targets.