Customer Care Intern

PLAYTOMIC; Madrid; Presencial; EUR 12.000 - 18.000; Jornada completa

Descripción de la vacante

Playtomic, based in Madrid, is seeking a bilingual Customer Care Intern fluent in German and English to join our global support team. You will assist international customers in the DACH markets across email and phone channels, delivering high-quality solutions.

You will work with an experienced team passionate about sports tech, gain hands-on experience in customer service, and contribute to product improvements while adhering to bott service standards.

Formación

• Fluent in German and English.
• Motivation for customer service or related roles.
• Full-time availability.
• Strong and responsible team player.
• Enthusiasm for racket sports and sports tech innovations.
• Experience using Zendesk.
• Madrid, Spain based.

Responsabilidades

• Provide expert support through email and phone for DACH region customers.
• Handle inquiries professionally in German and English.
• Maintain quick response times while delivering high-quality solutions.
• Diagnose and troubleshoot technical issues.
• Document and escalate bugs to the product team.
• Collect and analyze user feedback to drive product improvements.
• Follow established service standards and KPIs and maintain documentation.

Conocimientos

German

English

Zendesk

Team player

Customer service mindset

Herramientas

Zendesk

Descripción del empleo

We are seeking a bilingual Customer Care Intern fluent in German and English based in Spain to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.

What you'll be doing

Customer Support & Communication

• Provide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region.
• Handle inquiries professionally in German and English
• Maintain consistent response times while delivering high-quality solutions

Technical Support & Product Enhancement

• Diagnose and troubleshoot technical issues efficiently
• Document and escape bugs to our product team
• Collect and analyze user feedback to drive product improvements

Quality & Compliance

• Follow established service standards and KPIs
• Ensure adherence to data privacy and security protocols
• Maintain accurate documentation of all customer interactions

Who you'll be playing with

You’ll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.

Our Ideal "Player"

• Fluent in German and English
• Motivation for customer service or related roles
• Full time availability
• Strong and responsible team player
• Enthusiasm for racket sports and sports tech innovations
• Experience using Zendesk / Ease of learning new tools and softwares
• Madrid/Spain Based

Our hiring process

• Interview with Team Member
• Manager Interview
• People Interview

About us

We are the world's largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization., You will find +200 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.

Take a look to our candidate playbook!