Bilingual Customer Care Intern: German & English SportsTech

Playtomic Inc; Madrid; On-site; EUR 8,928 - 13,392; Full time

Job summary

Playtomic Inc in Madrid is seeking a bilingual Customer Care Intern fluent in German and English to join our global support team. You will assist international customers in the DACH markets via email and phone, handling inquiries with professionalism.

You will diagnose technical issues, document bugs for the product team, analyze user feedback, and help uphold our service standards and data privacy. This is a full-time opportunity based in Madrid with a passion for sports tech.

Qualifications

• Fluent in German and English.
• Experience in customer service or related roles is a plus.
• Based in Madrid, Spain and available for full-time internship.

Responsibilities

• Provide expert support through multiple channels (email, phone) to customers in the DACH region.
• Handle inquiries professionally in German and English.
• Diagnose and troubleshoot issues and escalate bugs to the product team.
• Collect and analyze user feedback to drive improvements.
• Follow service standards and KPIs, and maintain data privacy.
• Maintain accurate documentation of all customer interactions.

Skills

German language

English language

Customer service

Team player

Zendesk

Tools

Zendesk

Job description

Playtomic Inc in Madrid is seeking a bilingual Customer Care Intern fluent in German and English to join our global support team. You will assist international customers in the DACH markets via email and phone, handling inquiries with professionalism.

You will diagnose technical issues, document bugs for the product team, analyze user feedback, and help uphold our service standards and data privacy. This is a full-time opportunity based in Madrid with a passion for sports tech.