Customer Care Intern Gotcourts

Playtomic Inc; Madrid; On-site; EUR 8,928 - 13,392; Full time

Job summary

Playtomic Inc in Madrid is seeking a bilingual Customer Care Intern fluent in German and English to join our global support team. You will assist international customers in the DACH markets via email and phone, handling inquiries with professionalism.

You will diagnose technical issues, document bugs for the product team, analyze user feedback, and help uphold our service standards and data privacy. This is a full-time opportunity based in Madrid with a passion for sports tech.

Qualifications

• Fluent in German and English.
• Experience in customer service or related roles is a plus.
• Based in Madrid, Spain and available for full-time internship.

Responsibilities

• Provide expert support through multiple channels (email, phone) to customers in the DACH region.
• Handle inquiries professionally in German and English.
• Diagnose and troubleshoot issues and escalate bugs to the product team.
• Collect and analyze user feedback to drive improvements.
• Follow service standards and KPIs, and maintain data privacy.
• Maintain accurate documentation of all customer interactions.

Skills

German language

English language

Customer service

Team player

Zendesk

Tools

Zendesk

Job description

We are seeking a bilingual Customer Care Intern fluent in German and English based in Spain to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.

Customer Support & Communication

Provide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region.

Handle inquiries professionally in German and English

Maintain consistent response times while delivering high-quality solutions

Technical Support & Product Enhancement

Diagnose and troubleshoot technical issues efficiently

Document and elevate bugs to our product team

Collect and analyze user feedback to drive product improvements

Quality & Compliance

Follow established service standards and KPIs

Ensure adherence to data privacy and security protocols

Maintain accurate documentation of all customer interactions

Who you'll be playing with

You'll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.

Fluent in German and English

Motivation for customer service or related roles

Full time availability

Strong and responsible team player

Enthusiasm for racket sports and sports tech innovations

Experience using Zendesk / Ease of learning new tools and softwares

Madrid/Spain Based

Our hiring process

Last, and for you to start warming up, we want to show you whatour process looks like:

Interview with Team Member

People Interview

About us

We are the world's largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization., You will find +200 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.