Customer Care Intern

PLAYTOMIC; Madrid; Presencial; EUR 15.000 - 18.000; Jornada completa

Descripción de la vacante

PLAYTOMIC is seeking a bilingual Customer Care Intern based in Spain to support our global users in the DACH markets. You will handle inquiries in German and English across email and phone channels, helping facility managers and app users with high-quality solutions.

As part of the support team, you will troubleshoot technical issues, document bugs for the product team, and ensure data privacy and service standards are met. Madrid-based, full-time availability is preferred.

Formación

• Fluent in German and English.
• Motivation for customer service or related roles.
• Based in Madrid, Spain.

Responsabilidades

• Provide support via email and phone to DACH customers.
• Troubleshoot issues and escalate bugs to product team.
• Document interactions and ensure privacy compliance.

Conocimientos

German

English

Customer service

Herramientas

Zendesk

Descripción del empleo

We are seeking a bilingual Customer Care Intern fluent in German and English based in Spain to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.

What you’ll be doing

Customer Support & Communication

• Provide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region.
• Handle inquiries professionally in German and English
• Maintain consistent response times while delivering high-quality solutions

Technical Support & Product Enhancement

• Diagnose and troubleshoot technical issues efficiently
• Document and escalation bugs to our product team
• Collect and analyze user feedback to drive product improvements

Quality & Compliance

• Follow established service standards and KPIs
• Ensure adherence to data privacy and security protocols
• Maintain accurate documentation of all customer interactions

Who you’ll be playing with

You’ll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.

Our Ideal "Player"

• Fluent in German and English
• Motivation for customer service or related roles
• Full time availability
• Strong and responsible team player
• Excellent communication skills
• Enthusiasm for racket sports and sports tech innovations
• Experience using Zendesk / Ease of learning new tools and softwares
• Madrid/Spain Based

Extra Points:

• Enthusiasm for racket sports and sports tech innovations
• Experience using Zendesk / Ease of learning new tools and softwares
• Madrid/Spain Based

Our hiring process

• Interview with Team Member
• Manager Interview
• People Interview

About us

We are the world’s largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization., You will find +200 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.

Take a look to our candidate playbook!