Tech Customer Service Advisor - Barcelona

Cross Border Talents; Barcelona; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Barcelona is seeking a German-speaking Customer Support Specialist to join a Tech account. You will assist users with account and product support and help them navigate the platform.

Start date: 31/Aug/26. You will handle inquiries by phone, email and chat, keep precise records, and escalate complex cases to the right team as needed. Training is provided, with coaching and clear career progression paths.

Formación

• German-speaking ability required for daily interactions.
• Strong communication skills in English for day-to-day operations.

Responsabilidades

• Answer customer questions by phone, email and chat.
• Keep accurate records of each interaction.
• Escalate more complex cases to the right team when needed.

Conocimientos

German language

Customer service

English language

Descripción del empleo

We're recruiting German speakers for a Customer Support Specialist role on a Tech account based in Barcelona, Spain.

You'll help users of a major digital platform with account and product support.

Start date: 31/Aug/26.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escrow more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.