Custom Programs Coordinator

IESE Business School; Barcelona; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

IESE Business School seeks a Custom Program Coordinator to ensure seamless execution of customized executive education programs. You will collaborate with program managers, faculty, clients and internal teams to deliver outstanding service and a superior participant experience.

Key duties include coordinating logistics, registrations, communications and documentation from prep through post-program follow-up, while maintaining high quality and operational standards in an international environment.

Formación

• Bachelor's degree.
• 2–5 years of experience in project coordination, operations, event management or customer service.
• Excellent organizational skills.
• Strong communication and relationship-building skills.
• Fluent in English and Spanish.
• A proactive, collaborative and detail-oriented professional who enjoys working in a dynamic, international environment and is committed to delivering an exceptional experience

Responsabilidades

• Coordinate the operational planning and delivery of customized executive education programs from preparation through post-program follow-up.
• Manage participant registration, communications and program documentation.
• Coordinate logistics, including classrooms, technology, learning materials, catering and other operational requirements.
• Support faculty and clients throughout the program, ensuring all operational needs are anticipated and addressed.
• Collaborate closely with internal teams, including Operations, IT, Learning Innovation and other support functions, to ensure smooth program execution.
• Monitor program delivery, proactively resolve operational issues and ensure the highest standards of quality and service.
• Maintain accurate program information and support administrative processes related to program delivery.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance efficiency, participant experience and operational excellence.

Conocimientos

Project coordination

Organizational skills

Communication

Customer service

Educación

Bachelor's degree

Descripción del empleo

As a Custom Program Coordinator, you will play a key role in bringing these programs to life. Working closely with Program Managers, faculty, clients and internal teams, you will ensure that every program is delivered with excellence, providing a seamless experience for participants and contributing to IESE's reputation for outstanding service.

Key Responsibilities

• Coordinate the operational planning and delivery of customized executive education programs from preparation through post-program follow-up.
• Manage participant registration, communications and program documentation.
• Coordinate logistics, including classrooms, technology, learning materials, catering and other operational requirements.
• Support faculty and clients throughout the program, ensuring all operational needs are anticipated and addressed.
• Collaborate closely with internal teams, including Operations, IT, Learning Innovation and other support functions, to ensure smooth program execution.
• Monitor program delivery, proactively resolve operational issues and ensure the highest standards of quality and service.
• Maintain accurate program information and support administrative processes related to program delivery.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance efficiency, participant experience and operational excellence.

What we're looking for

• Bachelor's degree.
• 2–5 years of experience in project coordination, operations, event management or customer service.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong communication and relationship-building skills, with a customer-oriented mindset.
• Fluent in English and Spanish.
• A proactive, collaborative and detail-oriented professional who enjoys working in a dynamic, international environment and is committed to delivering an exceptional experience