CSM, SMB - Drive Retention & Upsell in B2B SaaS

Enginy; Barcelona; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Flexible remuneration via Cobee

Pension Plan via Arca

Short Fridays all year round

Birthday and Geneversary days off

Yearly Work From Home allowance

Full Work From Anywhere weeks (Aug & E

Gym discount with spa

Job summary

Enginy AI, a Barcelona-based startup transforming B2B sales pipelines with AI-driven customer success, is hiring a Customer Success Manager, SMB. You will own a large portfolio of accounts, drive activation, renewal and expansion, design scalable programs, and collaborate with Product, Marketing, and Sales to turn customer signals into action.

This is an early team; you'll write the playbook and shape how we support customers as we scale.

Qualifications

• 2–4 years in Customer Success or Account Management in B2B SaaS.
• Experience operating inside a scaled CS motion with large portfolios.

Responsibilities

• Manage a large portfolio of B2B SaaS accounts through digital-first touchpoints.
• Design and execute one-to-many programs (emails, webinars, sequences) at scale.
• Identify when human intervention is needed (activation, risk, renewal, expansion).
• Own renewals and lead upsell and cross-sell conversations.
• Run QBRs with key accounts to uncover growth potential.
• Collaborate with Sales on handoffs and account plans for smooth renewals.
• Build activation sequences and engagement templates across a diverse customer base.
• Keep CRM data and renewal timelines accurate and actionable.
• Channel customer insights back to Product to inform roadmaps.

Skills

Customer Success

Account Management

Spanish (ES)

English (EN)

Job description

Enginy AI, a Barcelona-based startup transforming B2B sales pipelines with AI-driven customer success, is hiring a Customer Success Manager, SMB. You will own a large portfolio of accounts, drive activation, renewal and expansion, design scalable programs, and collaborate with Product, Marketing, and Sales to turn customer signals into action.

This is an early team; you'll write the playbook and shape how we support customers as we scale.