Crisis Response Lead - Hybrid (Barcelona)

Qlik; Barcelona; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Qlik in Barcelona is seeking a Critical Situation Manager to own high-impact customer challenges, guiding both customers and internal teams from crisis to resolution.

This role blends technical understanding with business awareness, offering visibility across the organization and opportunities to influence outcomes.

You will work in a hybrid setup, coordinating across engineering, support, and leadership to protect customer trust and drive continuous improvement.

Qualifications

• 10+ years of crisis management experience.
• Strong technical literacy across cloud/SaaS environments.
• Excellent communication and stakeholder management.
• Proven ability to lead cross-functional initiatives.
• Detail-oriented with accountability.

Responsibilities

• Act as central coordinator during critical incidents.
• Lead end-to-end crisis management from issue to resolution.
• Provide clear, timely updates to customers and teams.
• Drive post-incident reviews and continuous improvement.
• Collaborate with engineering, support, and leadership globally.

Skills

Crisis management

Escalation management

Communication

Stakeholder management

Cross-functional leadership

Cloud/SaaS literacy

Problem solving

Job description

Qlik in Barcelona is seeking a Critical Situation Manager to own high-impact customer challenges, guiding both customers and internal teams from crisis to resolution.

This role blends technical understanding with business awareness, offering visibility across the organization and opportunities to influence outcomes.

You will work in a hybrid setup, coordinating across engineering, support, and leadership to protect customer trust and drive continuous improvement.