Cloud Support Engineer - AI-Driven, Remote (Spain)

Jobgether SRL; España; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Remote-first organization

Flexible working hours

Professional development opportunities

Access to AI tools

Job summary

Jobgether SRL is seeking a Technical Support Engineer based in Spain to own customer-impacting incidents from initial investigation through resolution, collaborating with developers, product teams and account managers. This remote-first role focuses on a cloud-commerce platform serving large service providers and distributors.

You will diagnose issues using Linux administration, databases, APIs, and cloud technologies, while improving documentation and knowledge bases for the global customer

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
• 3+ years of experience in technical or support engineering.
• Strong hands-on Linux system administration, particularly CentOS or RHEL.
• Practical networking knowledge, including TCP/IP, addressing and subnetting, routing, network configuration, and troubleshooting.
• Experience with relational databases such as PostgreSQL, MySQL, or Oracle, including strong SQL skills for query composition and analysis.
• Ability to interpret system logs and use monitoring and troubleshooting tools to identify and diagnose application or infrastructure issues.
• Familiarity with APIs and integrations, including REST, SOAP, JSON, XML, and XML-RPC, as well as authentication standards such as OAuth and SAML.
• Experience working in web hosting or similar infrastructure environments.
• Strong written and verbal English communication skills, with the ability to explain technical issues clearly to customers and collaborate effectively with distributed teams.
• Strong analytical, problem-solving, prioritization, and incident-management skills, with the ability to work independently in a remote environment.
• Experience with Java, Python, or C++ is a plus.
• Kubernetes experience is an additional advantage.
• A customer-focused mindset and willingness to continuously learn new technologies and improve established support practices.

Responsibilities

• Own technical support tickets end-to-end, investigating incidents, troubleshooting issues, identifying root causes, and delivering effective solutions.
• Provide clear guidance on product functionality, configuration, best practices, and technical processes.
• Diagnose complex issues using Linux administration, system logs, monitoring tools, networking concepts, databases, APIs, and other troubleshooting techniques.
• Manage customer communication and provide timely, accurate updates in accordance with service-level agreements and quality standards.
• Collaborate with developers, product teams, account managers, and other technical stakeholders to resolve issues efficiently and elevate appropriately when required.
• Maintain accurate ticket records, documenting investigation steps, resolutions, and relevant technical information.
• Create and improve technical notes, knowledge-base articles, and troubleshooting documentation to strengthen team knowledge and reduce recurring issues.
• Stay current with the platform, related technologies, support processes, and emerging tools through training and self-directed learning.
• Contribute to operational projects and additional initiatives that improve support effectiveness, customer satisfaction, and team efficiency.
• Explore and apply AI tools where they can improve productivity, automate repetitive work, accelerate troubleshooting, or enhance technical documentation.

Skills

Linux administration

Networking concepts

SQL databases

APIs (REST SOAP JSON XML)

Incident management

English communication

Remote collaboration

Education

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline

Tools

PostgreSQL

MySQL

Oracle

REST APIs

SOAP

JSON

XML

OAuth

SAML

Kubernetes

Job description

Jobgether SRL is seeking a Technical Support Engineer based in Spain to own customer-impacting incidents from initial investigation through resolution, collaborating with developers, product teams and account managers. This remote-first role focuses on a cloud-commerce platform serving large service providers and distributors.

You will diagnose issues using Linux administration, databases, APIs, and cloud technologies, while improving documentation and knowledge bases for the global customer