Client Success Specialist – Remote

Jbnetworking; Madrid; A distancia; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote flexibility

Flexible scheduling

Comprehensive training

Supportive environment

Client-focused experience

Industry education

Professional development

Variety of destinations

Descripción de la vacante

Jbnetworking is seeking a motivated Client Success Specialist to support travelers through vacation planning and reservations. You will build client relationships, understand preferences, and guide clients from initial inquiry to completed trip.

The role emphasizes excellent communication, attention to detail, and a proactive, customer-focused approach across phone, email, and online platforms. Remote flexibility and diverse travel experiences await.

Formación

• Excellent interpersonal and communication skills.
• Strong attention to detail.
• Professional and responsive approach to client service.
• Ability to manage multiple client requests.
• Comfortable communicating through phone, email, and online platforms.
• Self-motivated with effective time-management skills.
• Comfortable learning new systems and processes.
• Interest in travel, hospitality, or customer experience.
• Previous travel experience is helpful but not required.

Responsabilidades

• Build and maintain positive relationships with clients.
• Learn about clients' travel interests, preferences, budgets, and vacation goals.
• Research appropriate travel options and vacation experiences.
• Assist with hotels, resorts, cruises, tours, and vacation packages.
• Coordinate reservation details with travel suppliers.
• Provide clients with important booking and destination information.
• Follow up with clients throughout the planning process.
• Assist with questions, reservation updates, and general travel support.
• Maintain accurate client information and records.
• Deliver professional and responsive client service.

Conocimientos

Interpersonal skills

Attention to detail

Time management

Multichannel communication

Travel industry interest

Self-motivation

Descripción del empleo

We are looking for a motivated and service-oriented Client Success Specialist to support travelers throughout the vacation planning and reservation process.

The focus of this role is building positive client relationships, understanding individual travel preferences, and helping clients navigate available travel options from their initial inquiry through their completed trip.

Key Responsibilities

• Build and maintain positive relationships with clients
• Learn about clients' travel interests, preferences, budgets, and vacation goals
• Research appropriate travel options and vacation experiences
• Assist with hotels, resorts, cruises, tours, and vacation packages
• Coordinate reservation details with travel suppliers
• Provide clients with important booking and destination information
• Follow up with clients throughout the planning process
• Assist with questions, reservation updates, and general travel support
• Maintain accurate client information and records
• Deliver professional and responsive client service

Qualifications

• Excellent interpersonal and communication skills
• Strong attention to detail
• Professional and responsive approach to client service
• Ability to manage multiple client requests
• Comfortable communicating through phone, email, and online platforms
• Self-motivated with effective time-management skills
• Comfortable learning new systems and processes
• Interest in travel, hospitality, or customer experience
• Previous travel experience is helpful but not required

Why Choose Us?

Your success begins with having the right tools, training, and community behind you. We provide resources to help you confidently support clients while expanding your knowledge of the travel industry.

• Remote Flexibility: Manage your responsibilities from a remote environment
• Flexible Scheduling: Organize your schedule around your availability and client needs
• Comprehensive Training: Learn how to research travel, work with suppliers, and provide excellent client experiences
• Supportive Environment: Connect with an experienced team and access ongoing resources
• Client-Focused Experience: Develop relationship-building and customer-success skills
• Industry Education: Access available supplier and destination training
• Professional Development: Strengthen communication, organization, customer service, and travel-planning skills
• Variety: Work with different destinations, vacation styles, and client needs