Customer Service Travel Agent

Hellosunshinetravels; Madrid; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Flexible, remote opportunity

Ongoing training and mentorship

Growth potential within the travel industry

Supportive team culture

Lifelong memories

Job summary

A travel services company based in Madrid is seeking a detailed and passionate Customer Service Travel Agent. In this role, you'll assist clients with planning their trips while providing excellent service. The ideal candidate is friendly, organized, and enjoys helping others create memorable travel experiences. This position offers the flexibility of remote work along with ongoing training and a supportive team culture. Apply today to start your journey in the travel industry!

Qualifications

• Detail-oriented with a passion for creating unforgettable travel experiences.
• Self-motivated and comfortable working independently.
• Experience in sales or hospitality is a plus.
• Ability to multitask and pay attention to details.

Responsibilities

• Assist clients with vacation planning, including cruises and custom itineraries.
• Provide clear communication via phone, email, and social platforms.
• Manage bookings, changes, cancellations, and travel documentation.
• Manage bookings, changes, cancellations, and travel documentation.
• Resolve client concerns with professionalism and care.
• Build long-term relationships that turn travelers into repeat clients.

Skills

Strong customer service and communication skills

Organized and self-motivated

Passion for travel

Ability to multitask

Passion for travel

Multitasking

Sales experience

Job description

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

• Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
• Provide clear, friendly communication via phone, email, and social platforms
• Research destinations, pricing, promotions, and travel requirements
• Manage bookings, changes, cancellations, and travel documentation
• Resolve client concerns with professionalism and care
• Build long‑term relationships that turn travelers into repeat clients

What We’re Looking For:

• Strong customer service and communication skills
• Organized, self‑motivated, and comfortable working independently
• Passion for travel and helping others
• Ability to multitask and pay attention to details
• Sales or hospitality experience is a plus (but not required)
• Willingness to learn and stay updated on travel trends

Why Join Us:

• Flexible, remote opportunity
• Ongoing training and mentorship
• Growth potential within the travel industry
• A supportive, positive team culture
• The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.