Customer Service Representative – Travel Industry (Flexible Schedule)

hjbtravels; Madrid; Hybrid; EUR 25,000 - 30,000; Part time

Benefits offered by this job

Flexible scheduling options

Training and ongoing support

Opportunities for advancement

Supportive work environment

Job summary

A travel service company based in Madrid is seeking a reliable Customer Service Representative to assist clients with travel inquiries and bookings. The position offers flexibility with part-time or full-time options and is ideal for those who enjoy helping others and providing high-quality service. Candidates should possess strong communication skills, attention to detail, and basic computer proficiency. Experience in customer service is preferred but not required.

Qualifications

• Excellent communication skills are essential for this role.
• Experience in customer service is a plus but not mandatory.
• Ability to manage time and work independently is required.
• Familiarity with basic computer applications is needed.
• Must have a strong attention to detail and focus on customer satisfaction.

Responsibilities

• Handle customer inquiries through phone and email.
• Assist clients with travel inquiries and bookings.
• Provide correct information about destinations and policies.
• Ensure professional communication at all times.
• Adhere to company service standards and processes.
• Document customer interactions accurately.

Skills

Strong verbal and written communication skills

Customer service experience

Ability to work independently

Basic computer skills

Attention to detail

Interest in the travel industry

Job description

Job Description

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities

• Handle customer inquiries via phone andemail

• Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional and courteous communication at all times

• Follow established company processes and service standards

• Document customer interactions as needed

Qualifications

• Strong verbal and written communication skills

• Customer service experience preferred, but not required

• Ability to work independently and manage time effectively

• Basic computer skills and comfort using online systems

• Attention to detail and a customer-first mindset

• Interest in the travel industry is a plus

What We Offer

• Flexible scheduling options (part-time or full-time)

• Training and ongoing support

• Opportunities for advancement within the travel industry

• Supportive and team-oriented work environment