Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Rivas-Vaciamadrid; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling (part-time or full-time)

Training and ongoing support

Growth opportunities

Job summary

A leading travel agency in Rivas-Vaciamadrid is seeking a Customer Support Specialist to assist clients in the travel industry. The ideal candidate will provide travel-related assistance, respond to inquiries, and deliver consistent, professional service in a supportive environment. Flexibility in scheduling is offered, along with training and growth opportunities in the travel industry. Strong communication skills and a customer service focus are essential for success in this role.

Qualifications

• Strong communication and customer service skills are essential.
• Previous experience in customer service is preferred but not mandatory.
• Ability to manage time effectively and work independently.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations, protocols, and procedures.

Skills

Strong communication skills

Customer service skills

Time management

Detail-oriented

Solution-focused mindset

Job description

Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills
• Previous customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online tools
• Detail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)
• Training and ongoing support
• Growth opportunities within the travel industry
• Collaborative and supportive team environment