Remote Travel Specialist

Hjbtravels; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community-focused environment

Descripción de la vacante

A travel agency is looking for a Remote Travel Specialist to guide clients in planning and managing their travel experiences. Responsibilities include responding to inquiries, assisting with bookings, and providing information on travel requirements. The ideal candidate should have excellent communication skills and a background in customer service, particularly in travel. The role offers remote flexibility, exclusive travel perks, and training opportunities to develop professionally.

Formación

• Strong verbal and written communication skills are essential.
• A background in customer service, preferably in travel or hospitality.
• Ability to learn booking tools quickly.

Responsabilidades

• Respond to client inquiries promptly across various channels.
• Assist with booking modifications, cancellations, and requests.
• Provide accurate information on destinations and travel documentation.
• Check in with clients post-trip for feedback.

Conocimientos

Excellent communication skills

Customer service background

Organizational skills

Tech-savvy

Enthusiasm for travel

Descripción del empleo

Job Description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.