Client Success & Growth Manager

Thunes; Barcelona; Presencial; EUR 42.000 - 68.000; Jornada completa

Descripción de la vacante

Thunes is seeking an Accounts and Operations Executive in Barcelona to bridge client relations and operational execution. You will manage a portfolio of growing accounts, ensuring smooth day-to-day transactions and addressing bottlenecks.

You will be the primary contact for our products and services, driving adoption and identifying cross-sell opportunities, often with senior colleagues. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships, deliver

Formación

• 2-5 years’ experience in B2B Account Management or related client-facing roles.
• Experience managing a portfolio of small to mid-sized accounts in tech, SaaS, fintech or financial services.
• Payments experience preferred or strong willingness to learn quickly.
• Tech-savvy with Salesforce, Tableau, and Microsoft Office; able to explain product features.
• Strong data-driven, process-oriented approach to growing accounts.

Responsabilidades

• Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health
• Identify and follow up on cross-sell and upsell opportunities to grow revenue
• Act as a day-to-day advocate for your customers, helping Thunes understand their needs and feedback
• Work closely with internal teams to resolve issues and improve customer experience
• Support the rollout of new services and features to your accounts, taking into account market specifics
• Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value
• Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps
• Maintain accurate, up-to-date records in our CRM and other tools, ensuring data quality and completeness
• Build and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution

Conocimientos

Account management

Customer success

Client-facing

Herramientas

Salesforce

Tableau

Microsoft Office

Descripción del empleo

Thunes is seeking an Accounts and Operations Executive in Barcelona to bridge client relations and operational execution. You will manage a portfolio of growing accounts, ensuring smooth day-to-day transactions and addressing bottlenecks.

You will be the primary contact for our products and services, driving adoption and identifying cross-sell opportunities, often with senior colleagues. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships, deliver